Durant

My kids have been attending Nelson for 3 years now . The teachers strive for student success , and they communicate very well with parents. My kids love it and they are learning so much .

We had a very poor experience with this preschool and feel compelled to share in hopes that other parents, especially those with children who have allergies or special needs, can make a more informed decision.Our son has a severe peanut and tree nut allergy, and we provided the school with a doctor-issued emergency protocol to ensure his safety. Despite our efforts, the school showed a troubling lack of coordination and understanding. There was ongoing confusion through multiple phone calls, Zoom meetings, and in-person conversations. It was clear that communication between staff members was disjointed.One of the most upsetting incidents occurred when our son told us he was made to sit alone behind the kitchen during snack time, and when he asked why, a teacher reportedly told him, "because we don't want you to get sick." We had clearly expressed that we did not want him isolated & singled out during meals. This action was both unnecessary and emotionally harmful for a 4-year-old child.When we brought this to the attention of the director, Ms. Pranita, she was completely unaware of the situation. She gave conflicting accounts - first claiming our son declined fruit, then backtracking and saying she wasn't present at the time and would speak to the teachers to clarify. We never received a follow-up, despite being promised one.To make matters worse, when we went to collect our son's belongings and medications, the director and owner walked them out silently without a word of acknowledgment or apology. We found this to be incredibly unprofessional and cold, given the circumstances.And lastly, despite all the above, we discovered that they were teaching our son to write his name incorrectly, because they had it misspelled on all materials.This experience was deeply disappointing.Our main priority has always been our child's safety and well-being, and we expected a basic level of competence and compassion from a preschool - especially when dealing with a serious medical condition. Unfortunately, we did not find that here.