6 Ann, Santa Barbara, CA 93109

One of the office staff members who sits right next to the door in the front office, was very unprofessional and she became annoyed with a very simple request. She did not acknowledge me when I walked in and continued to stare at her computer as if she was too busy. She was unwilling to help me and did not prioritize helping me. She scoffed when I asked if the children could be walked to the office as I did not know where they were on school campus and she told me I needed to go find them to sign them out although she provided me with no information as to where the children were on campus. After this staff member called to have the after school program bring them to the office, I told her thank you and I appreciated her help. This staff member cut me off and began talking to someone else in the office. I then repeated myself and said thank you and her response was “mhmm.”After waiting in the office for 15 minutes, another staff member who was very kind went to locate the children and brought them to the office. When the children arrived to the office there was no sign out sheet from the after school program. I understand and appreciate school staff / teachers as they work very hard. I also worked on schools for 3 years and I know the office staff are very busy. I appreciate all their hard work but this experience was very uncomfortable and shocking. I have been in the office only a handful of times but when I walk in this staff member does not acknowledge me and continues to stare at her computer. I understand people have bad days but this is an ongoing issue I have witnessed.