3201 W Devon Ave, Chicago, IL 60659

Iam writing to express my deep frustration and disappointment with the way my daughter's transfer from West Ridge Elementary to Mosaic School of Fine Arts was handled by your office staff.At the end of last school year, I informed the West Ridge office that I wanted to transfer my daughter to Mosaic School. I was told by the office staff that the transfer had been completed and recorded in the system. I trusted this information and assumed everything was finished.However, on the day students were supposed to meet their new teachers and receive their school supplies at Mosaic, the Mosaic office informed me that no transfer had been completed and there was no record of it in their system. As a result, my child and I — along with all of her school supplies — were left stranded and confused, and I was forced to go back to the West Ridge office in person to resolve the issue.When I arrived, the West Ridge office finally gave me the transfer paperwork, but the date on the form was not even today — it was backdated to August 17, two days before today. At no point during this entire period did anyone from the West Ridge office contact me by phone or email to let me know the transfer had not actually been completed.I am very disappointed with the lack of professionalism, communication, and responsibility shown by the office staff. The core responsibility of a school office is to manage student enrollment and transfers accurately and on time. If a student is not properly registered and placed in their school, what is the purpose of the school and its office?I expect better accountability from West Ridge Elementary School, and I hope no other family has to go through this confusing and stressful experience.Parent of a former West Ridge student