The Refuge Retreats

We have had a very difficult experience with this school regarding communication, student support, and responsiveness to concerns.Over time, we felt that important issues brought to staff attention were not adequately addressed or followed up on. At one point, concerns regarding our child’s needs and supports were raised, but we did not see consistent action or clear documentation of how those supports were being implemented.Communication from staff and administration often felt inconsistent, and we had to follow up multiple times to get basic questions answered or requests acknowledged. This made it challenging to feel confident in how our child’s needs were being met day to day.We also experienced frustration around access to complete student records and documentation, which we felt should have been more readily available upon request.Overall, while we understand schools can be busy and understaffed, our experience left us feeling unheard and unsupported. We hope improvements can be made in communication, transparency, and consistency so that families feel more confident and included in their child’s education.