No they are not monkeys. Monkeys at least show some signs of intelligence close to human beings :)
No, but really here is the problem, BOA is taking a bath on these short sales and are completely overwhelmed with the shear number of these. Plus, this is not a revenue making department, so a sound company is not going to invest a lot of $$ into making sure it runs smoothly. They are paying essentially collections people to "negotiate" the deal and these collections people are making like $10/hour. They really have little to no incentive to move the deal along.