I don't see it that way, Ruth. I can understand that perspective from the consumer, but to a respectable agent, future business is equally or more important than the current deal. There is no way that my clients come back to me or refer their friends and family if I don't put their interests first. As for the difference in commission on the sale of a home listed for 500k versus 510k or 520k, it really is peanuts in the grand scheme of things. If an agent is really conflicted about doing what is right for the client versus making another few hundred bucks ... wow, is all I can say.
Further, I don't see a change from the commission structure anytime soon. I don't think it would be in anyone's best interest. It is a lucrative industry for those who excel. It has to be given the uncertainty and expense involved. If you chase away these top notch agents, and subsequently discourage the best and brightest from entering the profession, it turns into amateur hour (more so than it can currently be). The last thing this business needs is less professionalism.