Do you have an agent? If so, allow your agent to do his job, including educating you on the process (in other words, answering this question). I do not recommend contacting the bank they can not and will not speak to you, but it will take an hour for you to figure that out once you dial their number. Unfortunately, you have agreed in your contract to wait for a period of time to allow them to do whatever they need to do, and I imagine that you did not put in any requirement for them to regularly provide you with updates. I know, you're anxious because you want this home, but unfortunately this isn't your house yet.... because short sales are so "iffy" I always encourage my buyers to keep looking.