Steve, we have a Pulte and have not had this type of problem. We did have an incomplete phone line installation, but it was addressed within a week of bringing it to the attention of customer service. If your customer service representative is not responding to your phone calls or emails (ours seems to prefer email), then I would strongly suggest that you call their main office and escalate your situation to management. This company wants to do the right thing...it sounds like you've got a defective rep. I have no idea how well Lennar and Centex do on service, but their floor plans are hideous compared to Pulte. And frankly, they did not get as much value into the transaction as Pulte did (all of the included upgrades and premiums). My neighbor says that he has to be tough with his representative, which is not my preferred approach. However, whenever I arrange for service, I get a commitment and I contact them immediately if they fail to keep their commitment.