Question Details

Paul Slaybau…, Real Estate Pro in Scottsdale, AZ

Do you need a referral to a local professional?

Asked by Paul Slaybaugh, Scottsdale, AZ Fri Aug 10, 2007

A quick word of advice to those seeking information on these boards and receiving such solicitations instead. A referral is only valuable if you know and trust the source. Otherwise you might as well go to the Yellow Pages. I think that we professionals should police our conduct here, and try to provide more information (on topics we actually have specific knowledge about) and less self-serving propaganda. Most of the voices here are terrific, and I venture that home buyers and sellers would like to get the chance to hear them. To ensure I have a question and not just a rant: how do the non-agents on these boards feel about such postings? Helpful or annoying?

Help the community by answering this question:

Answers

11
BEST ANSWER
My two cents - I DESPISE useless postings when an agent tells someone that they'd be happy to refer them to an agent in their area. If they were being honest, they'd say something like: "I'd really like to collect a referral fee from your question. Please contact me, I'll refer you to someone who likely still won't be very useful to you, you'll waste a moderate amount of time, and we'll split the fee!"

I can't think of a less useful way to respond. If I see that type of activity increase on Trulia, I'll stop using this board all together.
6 votes Thank Flag Link Fri Aug 10, 2007
Hi Paul,

This is Emily from Trulia. I would like to point out that this practice is also against our Community Guidelines:

"NO COMMERCIAL POSTINGS OR ACTIVITY
You may not post URLs or content for the sole purpose of soliciting business."

Everyone using Trulia Voices should familiarize themselves with these guidelines so I've included a link below. Violation of these guidelines may result in the removal of your profile.

If you see a question or answer that abuses these guidelines don't hesitate to flag it.

Thanks for a great question Paul!

Best Wishes,

Emily Gibson
Customer Service Representative
3 votes Thank Flag Link Fri Aug 10, 2007
I know I am not a non-agent, but I happened over this posting (link provided below) that reflected as having been removed by the author. I know what the "one" response had been and the original poster showed her annoyance at the self-promoting act. I think this will give all of us a pretty good idea of what people think when they see hundreds of questions with the same response.

Btw, before joining Trulia I had also looked on the forums of Zillow and this is the reason why I did not join Zillow--there was massive self-promotion, spam, and it was like trying to find a diamond in the rough just to see genuine questions, though I have to say there were some actual answers when you found the rare questions. Trulia is a much better forum for the exact reason that they pay attention, they try to filter through answers to make sure that spam does not occur, and they are always listening to agent and consumer feedback.

I appreciate your post Paul and I completely agree with you. I hope to hear more opinions from some non-agents as well! Thanks!
3 votes Thank Flag Link Fri Aug 10, 2007
Paul,
I'm 9 days late on this answer--and unfortunately only one non-agent responded--but I've been cruising around the insides of Trulia, and came across an internal Trulia blog with "Agent Best Practices." I find it far more illuminating the the "General Guidelines" referred to by Emily. I am reviving this post in the hope that all REALTOR in the Voices Community will take the time to check it out...
2 votes Thank Flag Link Sun Aug 19, 2007
All: it is perfectly acceptable to put your URL in the body of your answer or in the 'web references' box. What the guidelines state is that folks should refrain from posting questions and answers that are solely self-promotion and do not answer a given question.
2 votes Thank Flag Link Fri Aug 10, 2007
Paul,
I am very glad to see your "question/statement". It seems that Trulia Voice was overrun recently by a flood of self serving questions and answers. I welcome your idea of self-policing by professionals. There is a lot of good information and, unfortunately, a lot of not so good as well. I asked Megan to help me to understand key objectives Trulia is trying to achieve with Trulia Voice. I cannot figure it out by reading questions posted by "Trulians". Trulia tried to seed questions but, either their plan, or implementation seem to be failing. The need clear objectives and quality control. We (professionals) can help by publishing "professional" conduct guidelines. It is in our best interest to be seen as professionals. I am willing to help.

Why I am supporting Trulia and willing to spend time to help them? Both Trulia and Zillow made our trade association – National Association of Realtors and 900 MLS nation-wide concern that someone else might provide services “reserved” for us, professionals. MLS started to change and adapt, something thy have not tried hard for years. And change is good for everyone, clients and professionals. You can also check my posts (link below): Who Started the Real Estate Revolution?
2 votes Thank Flag Link Fri Aug 10, 2007
Artur Urbans…, Real Estate Pro in Burlingame, CA
MVP'08
Contact
Hello All,

Note To Dezzy,

I just responded to your Princeton inquiry, and in that inquiry, I did say I could refer you to an agent. However, please know that such was not an empty outreach to seek a referral. My goal was not an opportunistic post; but a sincere recommendation to one particular outstanding agent. (She's not a broker, because she never went and took her test., and remains a sales assoicate vs. broker assoicate at the firm she works.) I don't servcie Princeton, but if you ever had any general questions about NJ, I would be happy to field the questions. I don't have market expertise or MLS access for Princeton.

When I sincerely have a reason to make a recommendation and believe it can be helpful for the buyer or seller, I will do that. I don't make empty outreaches for the sole search of oppty. I am assuming your frustration is with the latter and not with sincere recommendations to professionals with talent or useful knowledge in a given situation.

Dezzy, Thank you for taking the time to share your thoughts. Your post is much appreciated by all of us!

Note to Paul......
I, too, used to put my website URL out of ignorance. I no longer do that... It was an innocent mistake, and I corrected it. It no longer appears.
2 votes Thank Flag Link Fri Aug 10, 2007
Deborah Madey, Real Estate Pro in Brick, NJ
MVP'08
Contact
Thanks for the insight, Emily. Before I knew better (in other words, before I decided to actually read the rules ... yesterday), I slapped my website url on virtually every post. Oops. I will hold myself accountable for that as it constitutes spamming as much as the topic of this thread. Well, maybe quite so blatant, but spamming nonetheless. No more links to my site unless a question pertains to a specific topic for which I have related information.
2 votes Thank Flag Link Fri Aug 10, 2007
It is also my understanding the we are not to put our own url in the web reference as we are promoting ourselves!
1 vote Thank Flag Link Fri Aug 10, 2007
Pam Winterba…, Real Estate Pro in Danville, VA
MVP'08
Contact
When offering referrals on Trulia Voices, I have actually just offered the agent's name and or URL. I am sure that does not violate the community guidelines. It is just and endorsement of someone, and I have nothing personal to gain. I have been careful not to do this if someone else from the market has already responded.
1 vote Thank Flag Link Fri Aug 10, 2007
Maureen Fran…, Real Estate Pro in Birmingham, MI
MVP'08
Contact
Paul....well said and I believe in policing our own.
0 votes Thank Flag Link Fri Aug 10, 2007
Pam Winterba…, Real Estate Pro in Danville, VA
MVP'08
Contact
Search Advice
Ask our community a question
Email me when…

Learn more

Copyright © 2016 Trulia, Inc. All rights reserved.   |  
Have a question? Visit our Help Center to find the answer