experience is EVERYTHING when it comes to short sales. I've helped hundreds of buyers and sellers with the short sale process without cost. http://www.bestshortsaleagent.com. Here are some good things to ask a short sale agent when buying or selling a home in order to test their knowledge and ability to process short sales -
Have you closed any Short Sales before?
Has the lien holder been notified of the intent to short sale?
Have you received any offers on the property?
Has the complete short sale package been sent to the lien holder AND have you confirmed receipt?
What communications, if any, have you had with the bank?
Have you the seller been assigned a Loss Mitigator?
Has there been a BPO? Did you meet the BPO agent? Did you get the results back?
Is there one or two loans? Any other liens?
What are the names of the banks? Are these FHA or VA loans?
Is there Mortgage Insurance?
How long do you estimate that the lender will take to provide an answer to an offer?
Contact me if I can be of assistance in ANY way!