I've heard lots of good about Top Producer and lots of Realtors say that it's too complicated, but I decided to try the new mobile interface because it's web-based. Call me crazy, but for me the "seamless" promise is what attracted me. Well, 4 weeks in and I still have not received all the components of the "Move Cycle" marketing program of which Top Producer is a part (along with Showcase Listings, Website, CraigsList Ad Generator, and Facebook Business Page).
I'm pretty much a techno-geek and this monster is COMPLICATED and the learning curve is quite steep! 3 weeks in and I still haven't figured out how to set up contacts and leads (what's the difference anyway?) and there's so many different campaigns that seem to be duplicates, I can't figure out which one to use. I'm super busy, too, so I don't have time during the day to call customer service or read lots of instructions online. I need it to just work. Also, each component seems to be owned by a separate company, and there are separate control panels and usernames and passwords for each component. It was said to be seamlessly integrated with Gmail also, but it's not yet. So you need a Top Producer email address to make this thing work. So now I have another email address to track and another calendar to use in addition to my normal email and calendar. Whew!
Well, I tried to cancel and they said I had 3 days in which to cancel. Really? Yeah, it was in the terms of agreement I received AFTER I paid. And... get this... they didn't even deliver my Top Producer access codes until 6 days after I paid. And they haven't even delivered all the components yet after 4 weeks. And they still won't cancel me. I had to actually cancel the credit card I used.
The pitch was good on the website and from the salesman, but once they have your money... be very skeptical.