It seems you typed a reply at the same time I was typing. So if you are using a VA loan, ignore my reply. It seems you need to speak with your lender's supervisor or Office Manager. I would complain about the poor service and why your lender is stonewalling. There is no excuse for it. You should also point out to the Office Manager that when it comes time for you to write a review, it won't be a positive one. Lenders need positive reviews to stay in business. This should get some action.