Boy this is an old question. I am going to chime in anyways. It sounds like the person you spoke to was assigned to do a BPO on that property. That is a Broker Price Opinion. Back in 2011 and even earlier they were very common. The bank that serviced or owned he loan wanted to find out what condition the property was in and what the market value was at the time in case they had to either negotiate a short sale or if they foreclosed on the property.
Coldwell Banker Star Realty
Bre Lic #01456982