Dear Nurse Ed,
Unfortunately the "servicers" for your mortgage have their own best interests at heart, not yours. They most likely do not OWN the mortgage, they are just "servicing" it by collecting your payments and putting you through this distress. Call them and ask them who the actual "investor" is for your mortgage. If it's Fannie Mae or Freddie Mac, they are required to adhere to certain strict guidelines. If they tell you that you cannot be told who the actual investor is that owns your mortgage then ask for a supervisor. You can also do an online lookup to see who actually owns your mortgage. www.MakingHomeAffordable.com for Fannie Mae and Freddie Mac or if not found then go to: Tracey Martin's advice below is the best... https://www.mers-servicerid.org/sis/
Contact your Congressman:
Congressman Bill Young
9210 113th Street
Seminole, FL 33772
(727) 394-6950 begin_of_the_skype_highlighting (727) 394-6950
Also send any requests to your new servicer "in writing" and via certified mail so you can have proof.
Hope this helps you and good luck with getting the new servicer to do the right thing!
All my best,
Alma Rose Kee, PA
Future Home Realty