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Using Trulia in Richmond : Real Estate Advice

  • All474
  • Local Info64
  • Home Buying131
  • Home Selling24
  • Market Conditions24

Activity 10
Thu Mar 17, 2016
Robyn Tyer asked:
Your website is impossible for Landlords to use. I have over 80 apartments for rent at one time or another and managing the listing once it is placed with you is a nightmare! You need…
0 votes 0 Answers Share Flag
Thu Nov 19, 2015
Jbernalson2013 asked:
Mon May 18, 2015
Bridget Hodgson answered:
Hi Andrew,
Your listing should definitely be updated by now, but you can also edit your listings if necessary through trulia rather than wait for updates. ( just in case this comes up again)
I was just doing this tonight because for some reason one of my listings is showing 0 bedrooms, even though MLS shows 3. I was able to edit the information directly under my listings after entering my profile.
Good Luck - I hope that it is already sorted out.
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0 votes 1 answer Share Flag
Fri Mar 15, 2013
Annette Lawrence answered:
Go to tax assessor to fix problem.????
Data updated on Trulia quarterly!
Data on Trulis comes from a third party.
But there it is on Trulia, without your consent.

You should be outraged!

It's probly appear on Zillow also.
You should be double outraged!

But, that is what buyers and sellers demanded. More choice. More access to information. And left unrestrained, this is the outcome. Not just your home, but everyone else's also. You should all be outraged!
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0 votes 5 answers Share Flag
Mon Sep 24, 2012
Emily Erekuff answered:
Hi Lee Ann,

I've gone ahead and updated your property's status in our database, and that change should take affect within 24 hours. If your listing isn't displaying properly on Trulia after that time, please give our Customer Service team a call at 888-466-3501 Monday - Friday 7am to 4pm PST so they can troubleshoot further.

Best Wishes,

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0 votes 1 answer Share Flag
Tue Apr 17, 2012
Andrew Wilkinson answered:
Hey Jennifer,

I'm Andrew, a Community Manager here in Trulia Voices and so can speak on Trulia's behalf?

Where did you list the house for rent? If you listed it directly with Trulia, we have a fraud team that checks over every listing before it goes live, but this is a very quick process. Assuming everything checks out, you should expect to see your rental listing go live later today. If you'd like a more accurate time, I can look into this for you.

If you did not list your home with Trulia, where did you list it?


Community Manager, Trulia Voices
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0 votes 1 answer Share Flag
Sat Oct 2, 2010
Catherine "Cathy" Chaudemanche answered:
Hi Brenda,
Which category of users (home buyers, home sellers, Realtors, etc...) and which Trulia's feature are you referring to (Q&A, Listings, etc...)?
0 votes 2 answers Share Flag
Tue Mar 9, 2010
Emily Erekuff answered:
Hi Coldwell Banker,

Welcome to Trulia Voices and thank you for your question. I'm sorry that we didn't find and answer it sooner.

The methods that are available to you to update your listing information on our site depend upon how that listing information is being submitted to us. Since there's no listing associated with your account, I can't really advise you. I would thus recommend that you access the link below to alert our Customer Service team about the issue and please be sure to provide them with a link to the listing in question or the complete property address and price. Once they have that information they will be able to advise and assist you.

Best Wishes,

Emily Gibson
Community Moderator
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0 votes 3 answers Share Flag
Mon Jan 25, 2010
Emily Erekuff answered:
Hi Kathy,

Our engineers have found a bug in our email system that is causing this error with a very small number of these emails. We are in the process of upgrading the system and the bug should be fixed once the upgrade is complete.

Also, please note that this occurring only for those client listing reports that you have scheduled; those that are sent manually are being sent successfully. Thus, while this bug fix is taking place, we recommend that you manually send the reports.

Thank you again for bringing this issue to our attention and for your patience while we implement a fix.

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0 votes 3 answers Share Flag
Sun Feb 22, 2009
Emily Erekuff answered:
Hi John,

Thank you for your feedback. I'm sorry that these issues are driving you nuts. We certainly don't want our site driving anyone crazy. =)

Barbara's answer is correct in regards to the listing photos - we show the photos that are provided to us by the listing agent. In this case, this agent hasn't provided us with any interior photos, but this isn't the case for all the listings you will find on Trulia.

As for the information you'd like prefilled on the mortgage calculator, I'll be sure to pass those requests onto the rest of our team.

Thanks again, and please let us know if you have any other suggestions for improvement.

Best Wishes,

Emily Gibson
Community Moderator
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