Please help me !!! our apartment manager is not responsible at all, she is not responding when we asking to fix or clean anything,

Asked by iftixor, Los Angeles, CA Wed Oct 24, 2012

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Emily Knell’s answer
Emily Knell, Agent, Huntington Beach, CA
Wed Oct 24, 2012
This might be helpful for you:

I don't look back on this same Trula posting for answers after mine.

Emily S. Knell
562-430-3053 c
Realtor Since 1996
Realty ONE Group
1 vote
Douglas Perez…, Home Buyer, Los Angeles, CA
Thu Oct 25, 2012

Good advise already given. Here's another place that might help you: (corrected link.)

Good luck.
0 votes
Alberto Pach…, , Granada Hills, CA
Thu Oct 25, 2012
If the fixing involves health call your local county / city health department, if is other fixings, put it in writing on paper and by email, so you have a proof and sent it to her.

If she still doesn't do it, pay for it keep the received and discout it from the rent. If she balks at it talk to her manager.
0 votes
Jessica Acker, Agent, Santa Monica, CA
Wed Oct 24, 2012
I suggest that you always put every service request in writing (email or letter) to the manager, so you have proof that you requested it. In my opinion, you are asking for reasonable requests (pest control for the roaches, working heat which is required , and a glass repair that the managers vendor broke).

If you submit these requests in writing along with your November rent and they cash the rent, they cannot say the requests were not received. As you probably know, just because a manager would like you to move that doesn't mean that you have to move. It is always best to try to work things out amicably before involving the city. If all of your requests go unanswered, you can ask LAHD to step in and require the owner to handle them.

I hope you can avoid that with clear and direct communication.

0 votes
Brian Byhower, Agent, Hermosa Beach, CA
Wed Oct 24, 2012
So, you're asking us to come over and clean?
0 votes
Jessica Acker, Agent, Santa Monica, CA
Wed Oct 24, 2012

Is the manager extremely busy, forgot, or are you being ignored? Are your requests reasonable or are they out of the scope of what management is required to handle?Are you talking about a resident manager or an off site property manager? Have you submitted your requests in writing? Has it been a few days or a few weeks?

There are so many variables here that we would need to know to be able to really help. I am happy to answer any questions you may have on this thread or at my personal email.

All the best,

Jessica M. Acker
Wellman Realty Company
Wellman Property Management, Inc.
(310) 828-3132 Office
1415 Stanford St., Suite #2
Santa Monica, CA 90404
License # 01894323
0 votes
It is a 2 floor building and the manager is the regular manager whom we communicate always, I didn't submit in writing, always over the phone which she also answers barely. I asked her to pesticide the cockroaches few times a month ago (because the building is full of cockroaches), she brought workers to paint outside the building and they broke the glasses of my kitchen window, I asked her few times she just replying with the ok ok I will do it. I have small baby and the weather is also getting cold, in addition I call the Gas company to turn on my heater they came and the Gas company person told me that the heater is broken, I called her and the same story, she told me Wednesday, Thursday and today I called her 12 time she picked up the phone and said on Friday, i thing I have to look for some other apartment, but honestly she is not just doing this thing to me, if tomorrow this kind of things will happen with other tenants she will do the same, sad :(
Flag Wed Oct 24, 2012
carlos parra…, Other Pro, Monrovia, CA
Wed Oct 24, 2012
Be specific. Cleaning is generally a Tenant responsibility as are some minor repairs
0 votes
Tim Moore, Agent, Kitty Hawk, NC
Wed Oct 24, 2012
There is not much we can do to help you. You should seek more specific help or advise from others.
0 votes
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