Moving into new apartment having some issues[1] Carpeting.

Asked by Eunsub Shin, 10014 Tue Jun 5, 2012

Last month [5-10-12] I signed a lease for
Glencoe Hill Apartment in Ann Arbor, MI.
Immediately I noticed that carpet was dirty. I've been calling them whenever I was free to ask for new carpet, but constantly I was answered by different employees, none of them giving me a full answer to my problem.

"Carpet is only 2 years old!" "We'll check it out"

They NEVER came and visted or if they did, has not said anything back to me after two "We'll check it out" visits.

Also I've lived on one household approximately for 10years before I decided to build a new house for a family, and the carpet that was never cleaned or replaced was cleaner than the carpet I've seen in my new apartment. If I'm willing to pay the extra amount for them to replace the carpet, don't I have the right to have a clean carpet that some other stranger hasn't used?

Help the community by answering this question:

+ web reference
Web reference:


Anna M Brocco, Agent, Williston Park, NY
Wed Jun 6, 2012
Did you request that the carpet be cleaned prior to your moving in....if your inquiries are going unanswered, and if the carpet is in fact dirty and not to your liking, consider having it cleaned yourself.....
1 vote
Kara Blader, Home Owner, Salt Lake City, UT
Mon Nov 18, 2013
It all depends on how willing the owners are willing to work with you. When I moved into some apartments for rent in Abbotsford B.C. they were very nice and willing to help me out with any issues. Is there no way to talk to them face to face?
0 votes
Veronika Baba, Agent, NY,
Sat Dec 1, 2012
You should check the apartment before you signed the leas. If you accepted the apartment as is, then you can only clean the carpet your self. Before you do, take a picture of the carpet and make a written complain to the owner. Kip one copy for you self to protect your security deposit.
0 votes
Laura Thierer, , New York, NY
Thu Jun 7, 2012
I would sugest you read the terms of your lease. Besides that, take pictures of the current state of the carpet so you won't get charge with your security deposit when you leave the apartment.

Good luck!

Laura Thierer
Licensed Real Estate Salesperson
Ardor NY Realty
0 votes
James Gordon…, Agent, Hamilton, OH
Wed Jun 6, 2012
You have an unrealistic expectation for a rental. You can have the carpet cleaned when you are renting an apartment at your expense. Why did you accept the property if the condition is as bad as you say?
0 votes
Jacques Ambr…, Agent, Forest Hills, NY
Wed Jun 6, 2012
It depends on the terms of your lease. In some cases you may need approval from the landlord
0 votes
The terms of your lease are probably going to hold the information you are looking for. I know that I have lived in a few places where the landlord took responsibility for cleaning the carpets. It was nice, but it also kept me aware that they would be watching to see if anything happened to the carpets. I was a good tenant so they didn't have to do much beyond the normal cleaning.
Flag Tue Dec 30, 2014
Search Advice
Ask our community a question

Email me when…

Learn more