Most properties I handle generate sixty calls per ad! Each time I run it. I handle from 2 to 7 a month.
It is best if you call several times and email. This is because you could have used the wrong email address or I have so many phone calls I can't get to the emails. I can't tell you how many phone calls I get where there is a bad connection, or they talk too fast and I simply cannot understand the phone number given. And cell phone call backs are also a problem because they don't have a vm box set up, or don't answer my three callbacks, etc.
If you email a question that is answered in the ad, I too will not answer your email. Or, it might be rented or in the process of going through and we are in limbo, the renter is not approved because I haven't finished checking their references/job/ former landlord and they have not given me their copies or deposit yet, or any of the dozen components of a lease deal.
Even though I am very hands on and free with details and information, there are just times when I don't have the time for people who are not paying attention and don't do their research.
I have handled hundreds of calls a week from renters and have to start from scratch and educate every one of them. I get many emails from soldiers, and I love to work with them but they are spinning a dream and want to plan their homecoming which is great fun for me as a military mom myself. I treat the military member as if they were my own and that takes a lot of time and worry. Its great when a soldier contacts me, looking for a place on line and sends a friend/wife/hubs to look at the property and approve. I have never had an unhappy military family rent from me.
I have gone out on a rainy night to show property to people who email and text who say they really want the property, have their deposit ready and have already driven by then I learn that they have lied about their banned dog and their horrible credit but then they don't like something about the unit.
Hang in there, its a pain to move and a real hit or miss. It is also impossible when I have to run an ad on a property before it is vacant! Because I can't show it and it won't be available in time for the new renter...there are so many things that can go wrong with timing and paperwork!