i can only speak as someone who is an agent and a landlord....if a landlord accepts someone, they do it by choice. once they have hired a realtor, they have requested professional representation. in that case we have a duty of care to that and every customer. while at times the requests seem over the top, it is what we promised we would do for our client, the landlord. in many jurisdictions, the cost of eviction is high, and if an agent did not fulfill their duties, it is possible thay could be sued for damages....therefore...more scrutiny.