Who do I contact about unprofessional behavior of an agent?

Asked by Brian, Yonkers, NY Thu Jun 30, 2016

I responded to a rental in Yonkers and was directed to ask Lucille Esposito, 914-806-1050, about availability. She was unprepared, rude, dismissive and totally unprofessional. Then she said hung up on ME saying she didn't have to talk to me. When I said I was going to report HER she said I was rude. This woman obviously should not be dealing with the public and is giving Trulia and Zillow a bad name.

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Kathy Burgre…, Home Owner, Westchester, NY
Mon Jul 17, 2017
The issue with real estate agents in Westchester is they don't work with rentals - including Lucille Esposito. The only agents who work with rentals are those who just got their license within the past year. Once the new licensed agents get experience and clients, they drop the renters and just work with buyers and sellers.

Working as a realtor in the New York City area (including suburbs) is very expensive and agents need to select which types of clients they can work with in order to make a decent income. Unfortunately, working with rentals doesn't pay much while working with buyers and sellers pays much more.

The best thing to do is contact some Office Managers of the large brokerage offices in Yonkers and ask to be connected to a new licensed agent. This way you won't get a rude obnoxious agent who is unprepared and unprofessional.
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