New lease with stained carpet.

Asked by Unspecified, Dallas, TX Wed Dec 4, 2013

I live in TX & rent a condo. I moved in 10/1/13 & the ivory colored carpet looked as if was recently cleaned, within 3 weeks stains started popping up all over it. The stains are not from me since I never have food or drinks in my bedroom & the carpet in there looks the worst. I believe these are old stains that have lifted back to the surface. I called the management cmpy after living there 1 month to inform them & see what could be done. I was told they would have them cleaned & nothing's been done, I recently had to call again about my sliding glass door & mentioned it again & they told me ok we'll take care of it 3 weeks later still no word. When the maintaince men took the sliding glass door off they set it on the carpet & left black grease stains. I looked on the CAD website & got the owners name & number & I'm debating writing him a letter but I don't wanna be a jerk, I just want the stains gone, I still have 10 months left in my lease & would like to stay longer. Please advise.

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Unspecified’s answer
Unspecified, Renter, Dallas, TX
Mon Dec 16, 2013
I wrote an email to the management office with pictures attached. She replied saying she contacted the owner & owner says the condo was vacant for almost a year & if there were stains they would have surfaced then. But the management office will have carpet cleaned where the grease stains are & have the carpet cleaner look at the other stains & see what he thinks. So I guess that's a step in the right direction. Thanks for all your feedback.
0 votes
I'm glad something came of your letter. Having some professional carpet cleaners should help a lot. And even if they can't get the stains out, they should at least be able to tell you what caused them.
Flag Tue Mar 24, 2015
Dixon Wong, Agent, Dallas, TX
Thu Dec 5, 2013
I would just write the HOA a letter and cc the owner on it.
1 vote
Make sure to include pictures and any emails or correspondence in that letter. You don't have to be angry about it, it sounds like you really like the apartment otherwise. It's not a big deal to ask for another carpet cleaning, especially since the stains are from the previous tenant.
Flag Wed Feb 25, 2015
Duong Nguyen, Agent, Richardson, TX
Wed Dec 4, 2013
Take pictures of the stains, write email with pictures attached and request a deep cleaning, or pad replacement under the stains then carpet cleaning, or acknowledgement of the stains to protect yourself when you move out. You can contact the owner but the owner would refer you right back to the property manager because the property manager manages and handles all issues for the owner. Just do everything in writing, take plenty of pictures, and be persistent in communication with the property manager. You will get the result you want or at least establish a paper trail for your protection.
Duong Nguyen
RE/MAX Associates of Dallas
1 vote
This is a good idea. Take a lot of pictures, and see if you can talk to the original cleaning company. It sounds like the stains needed a different type of cleaning to really get the carpet cleaned. I'm sure it can be fixed, just keep bothering the maintenance company until they follow through. |
Flag Sat Jan 3, 2015
Nicely said.
Flag Wed Dec 4, 2013
John Juarez, Agent, Fremont, CA
Wed Dec 4, 2013
Tell the management company that you are tired of their lack of follow through and you are giving them one more chance before contacting the owner directly.
1 vote
Shelby Johns…, Agent, Plano, TX
Wed Dec 4, 2013
Contact the owner and let him know you have told them multiple times to fix the carpet. Take pictures of it!
1 vote
I completely agree with this answer. The owner will be furious with his management company. Solving these types of problems is exactly what they are paid to do. If you don't document the stains, you might end up being responsible for replacing the carpet.
Flag Thu Aug 21, 2014
Jake Jamison, Home Buyer, Orem, UT
Fri Sep 19, 2014
That is unfortunate discovery to find when you're ready to get all settled in to a new place. I would recommend a carpet installation company to replace it, rather than try to attempt the task yourself. They will make sure the job is done correctly and should ensure their work under a warranty.
0 votes
Jason Todd, Agent, Frisco, TX
Mon Dec 23, 2013
Talk to the landlord or owner and document everything!
0 votes
Michael Brow…, Agent, Allen, TX
Fri Dec 20, 2013
You are smart by starting to put things in writing; secondly, start taking pictures of the carpet. I know this a bit too little, too late, but at least it is a start. Also, keep a log of all that has happened, you may need to refer to your log in the future.

I also tell my clients, whether they are the owner or tenant, to always take pictures of the property prior to move in!
0 votes
Susie Kay, Agent, Dallas, TX
Sun Dec 8, 2013
Take photos, write a letter to both the owner and management company, and also talk to the management to follow up on your letter. Be firm but don't be a jerk. Typically things are easier to resolve if you are being respectful. You may want to mention what you wrote to us here that you have talked to them over and over and yet nothing's been done.

Good luck,
Susie Kay, Realtor®
United Real Estate
III Lincoln Centre, 5430 LBJ Freeway #280
Dallas, TX 78240

Servicing your real estate need is my priority!
0 votes
Kenneth "Ken…, Agent, Dallas, TX
Sun Dec 8, 2013
Contact the owner only, or whoever is your landlord. Take picture's and submit everything in writing and don't be an ass. Just being real.
0 votes
Bruce Lynn, Agent, Coppell, TX
Wed Dec 4, 2013
Call is a good start, but you want to make sure all requests are in writing. Normally the lease will call for that and they also tell you that on most rentals. You also want documentation if there is ever a dispute. You can fax them or email them the request too, so you have proof of delivery. Take notes.
Called on X date and spoke to X.
Mailed this letter on X date and faxed as well. Called X to confirm they received.
Written notice will likely hold more weight than calls..

Duong gives a nice answer as well.

Good luck.
0 votes
Ron Perry, Agent, Allen, TX
Wed Dec 4, 2013
Lynn is right! Contact the owner!
0 votes
Dallas Texas, Agent, Dallas, TN
Wed Dec 4, 2013
Nothing ventured nothing gain... you have allowed the lower level mgmt. take care of the issues with repeated request go direct to the owner

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