Landlords only need to provide a phone and address where you can send the rent check or any other communication.
If you have a situation that needs to be documented, you can always send a letter with return receipt required.
Do you need something fixed or brought to the attention of the landlord?
If yes, write them a letter. If it's an emergency, phone is always the best, and then follow up with a letter.
Just like tenants need to follow rules, so do landlords. If you need more specific information, please post your question on the board.
Realtor, Certified HAFA Specialist
Coldwell Banker Residential