Can't help the way I feel!!!?

Asked by Jimmy, San Antonio, TX Fri Mar 5, 2010

Am I wrong for feeling that my realtor gave us the "cold shoulder" once I established the fact that we weren't interested in the newly built homes he was showing (trying hard to sell along with the builder). It seems he had a vested interest with the home builder's parent company.

We saw three pre-owned homes and, frankly, although he was helpful... he wasn't near as excited about the pre-owned homes as he was with the new homes he showed us, accompanied,once again, by the builder's representative. It feels as if he was saying, "you either buy one of these homes the builder and I are showing you or you will not receive my help on any property."

Is this common? If not, we would love to work with a San Antonio realtor that is willing to serve in the role of Buyer 's Agent exclusively (1-806-236-2259/1-806-367-5719). We appreciate any input. Thank You...sorry for the mistakes.

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Matt Stiglia…, Agent, San Antonio, TX
Fri Mar 5, 2010

Sorry about your experience. I can't speak for the agent, but perhaps there was something that made them more excited from one house to the other.

Your agent should be excited when you are. They should also temper your excitement with reality (if you're excited about a house that's leaning at a 45 degree angle And you're excited about all the space but somehow neglect to notice the foundation shift they probably wouldn't jump for joy).

With that being said, your agent should be an extension of you in many ways. Personally, I have my own preferences in a house and might get excited when I see something I like, but I'm not going to twist your arm into liking what I like.

Like most agents I'd love to have a chance to chat a bit with you and see what you're all about and see if we're a good fit. If so, great, let's work together. If not, there are plenty of great gents and I'm sure you can find one that makes you feel comfortable.

Matt Stigliano, Realtor (r)
RE/MAX Access
(210) 646-HOME
1 vote
David Marne, Agent, Shavano Park, TX
Thu Apr 8, 2010
You should have contacted Half Priced Real Estate, and you would not have had this problem.
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0 votes
Sally Butler, Agent, New Braunfels, TX
Sat Mar 6, 2010
If you signed a buyer's agreement with this agent, you will first need to terminate that relationship. Then, interview and hire your next agent and there are many good ones out here. If you need my help, I will be happy to help you.
0 votes
Tommy Burris, Mortgage Broker Or Lender, Baton Rouge, LA
Sat Mar 6, 2010
Jimmy, the crappy realtors outnumber the good ones 10 to 1.

Best to get referred to another realtor.

Let me know if you would like a referral, I know a couple of good ones in SA
0 votes
John King, Agent, Helotes, TX
Sat Mar 6, 2010
You are correct Jimmy, something was definitely up with this agent. This quaetion has been answered well, so I will not add much more. I see your number in your question, be careful.... sometimes these questions stay on Trulia for YEARS. You could accidentally be getting calls for the next year.

Best regards,

John King, Buyers Agent
Mission Realty

Selling homes and land in San Antonio, TX since 2004!
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0 votes
Justin Werner, Agent, San Antonio, TX
Sat Mar 6, 2010
I am sorry your agent apparently hasn't been representing you the way they should have been. You should probably interview at least 3 agents before deciding to work with one and make sure you will be a good fit with them. You are that rare home buyer who I know I would love to work with because you said the magic words: You want a Realtor to be your "Buyer's Agent exclusively." Your agent shouldn't get really excited at any property until he/she sees you really like it and even then should point out any deficiencies noticed and make sure you know as much as he/she knows about it to make sure you are making the right decision. I would love to work with you Jimmy and just have the opportunity to talk with you about all that I can do for you.

If you would like more information on a certain area of town (by zip code) I'd be happy to send you a FREE Community Report by Zip Code - just click: and fill in the zip code(s) you are considering.

And check out to see what some of my past clients have said about working with me - they can tell you much better than I can how it is to work with me and I am very humbled by many of their comments.

I look forward to hearing from you Jimmy!

Justin Werner, ABR, CDPE
Accredited Buyer Representative
Certified Distressed Property Expert
RE/MAX Exclusive
0 votes
Stephanie K, Agent, San Antonio, TX
Sat Mar 6, 2010
Hey Jimmy, Wow, what an interesting question. It almost sounds like a quote from a movie -"What we have here is a failure to communicate"

The site agents that work for the builders are usually trained to be so charming and the builders are savvy sellers. The builders know to stage their properties, pay a bonus to the Realtor (if the buyer is savvy enough to realize that he or she needs representation) that most buyers forget who is on their side. It sounds this time like your agent forgot.

That lure of an extra commission may be tempting, but for most diligent, thoughtful buyer agents that extra money is just icing on the cake. It's nice but it means nothing compared to a good long term relationship built with a happy client who refers friends and family and comes back when it is time to sell their home. Smart agents don't usually go for the quick buck. Of course that doesn't mean we are all smart. . . just most of us here on Trulia :-) .

If you ever feel manipulated by your agent, it is time for you to have a heart to heart conversation with that person. Were there no homes available, other that new homes that fit your criteria? Did he or she know that you preferred an established community? Or maybe that you just wanted to see some resale homes for comparison?

I can't imagine a more unpleasant situation than having to show homes to a client who had lost trust in the
quality of my representation. When representing buyers, I use a buyer-tenant representation agreement that all parties sign very early in our relationship, usually at our first meeting. That agreement spells out the specifics of the obligations of the agent. If you are unhappy and signed that agreement with your agent, you should terminate before engaging the services of another agent.

I have provided a link below to the buyer tenant agreement form for your review. The termination form is #1503, but I can't do more than one link. The form is for use only by membersof the Texas Association of Realtors, and I went in to the site through my sign in, so if it doesn't work,contact me and I will scan and send it to you.

Good Luck!

Stephanie Kelley, ABR, CRS, GRI
Keller Williams, Legacy
0 votes
Doc & Ellen…, Agent, San Antonio, TX
Fri Mar 5, 2010
Wow, Jimmy! You have learned an important lesson. EVERY profession has people who take short cuts, who look for the easy path, the quick buck. Unfortunately, you discovered that your agent was not putting your interests ahead of his own. That's a serious breach of Fiduciary Duty. Some builders know that some agents will "sell out" their clients if offered a bonus. It's unprofessional and even illegal, but it happens. Sorry for your bad experience with our 'colleague'.

It doesn't matter if your agent ONLY works with Buyers; many of us believe that working with both Sellers and Buyers keep us in close touch with all the current market factors and psychology. What's important is that they are competent, experienced, and take their Fiduciary duty to their clients seriously. They should know the market and the neighborhoods you are interested in, they should be able to show you how many transactions they have done in the last year, for Buyers and for Sellers. They probably will have a collection of 'Thank You' reference letters or e-mails from satisfied clients (Don't forget to send one when you are pleased.) And, most importantly, they should really listen to you and understand at a deep level what you are trying to find. You ought to 'connect'.

The Seller's agent's job is to SELL THAT HOUSE for as much money as possible in the shortest amount of time! The Buyer's agent's job isn't to SELL you anything at all, but rather to help you find exactly what you are looking for, and then negotiate the best possible price and terms and manage all the details that may be unfamiliar to you but routine to him or her, so you can move in with the least amount of hassle. If they do that for you, they will have earned their fee.

There's nothing wrong with bonuses, per se, if your agent concentrates on delivering maximum value to YOU. If they are swayed with money to slant their advice toward their own interest and not toward yours, they fail the most basic test of representation.

Best wishes on your treasure hunt,

Doc & Ellen Stephens, REALTORS®
Keller Williams Realty
10999 IH-10 West, Suite 175
San Antonio, TX 78230
(210) 696-9996, ext409
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0 votes
Petra Richar…, Agent, Helotes, TX
Fri Mar 5, 2010
Hello Jimmy,

I feel that the preferences and differences in peoples likes and dislikes are a positive thing because if we all would like the same things, the world would be a very dull and onesided place. The only people who will know what the perfect home for you is, is you!!! No one should try to talk you into a home... or anything else for that matter.

In my 15 years as a realtor, I have learned that most people will know the moment they walk into "their home". I do get excited everytime my clients find that perfect home. To me that is the most rewarding part of my profession. I am at my clients side every step of the way to help them make that dream come true by looking out for their best interest and making sure that everything is in order and not to talk them into something they don't want.

However, I will point out the negatives in a home! If there is anything I see that may affect the value in the future or any adverse conditions that I can detect, you will know about it.

There are things to consider when purchasing a new home vs. a pre-owned home ie.: window coverings are usually not included, the landscaping is usually just sod, property taxes are somewhat uncertain and pretty much just an estimate at the time of closing, just to name a few.

It is very important that you feel comfortable and trust the agent that is helping you in what should be a very happy, exciting and pleasant experience.

The home that this question references at 4603 Echo Lake Dr. Looks like a beautyful well kept home as far as one can tell by the pictures and I would be happy to take you and have a look, then we can discuss your wants and needs and go from there.

Take a look at what my clients have to say about my services at…

Best regards,
Petra Richardson
Home Team of America
cell: 210 724-8529
direct: 210 455-2222
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0 votes
Ralph Buller, Agent, San Antonio, TX
Fri Mar 5, 2010
Did he tell you he represented the builder? If not, he was a fool to act as if he did. Most builders have representatives to help show their product or to show the product as many Realtors can't keep up with each builder's different floorplans, upgrades, buyer incentive plans. Could he have gotten the idea you did not want to be bothered with minor or even major repairs and thus thought a new home with its 10 year limited warranty was better for your family? It really doesn't matter as he gave you the wrong impression and forgot he was working for and representing you.
We can represent buyer, seller or both by becoming an intermediary but only with the written consent of both parties. When I am showing new homes I always represent my buyers and let the builder rep represent him.
Many new homes in today's marketplace have fallen in price and builders are offering as much cash inducement as the government allows.
Hopefully this was helpful. If you have any questions please give me a call.
Ralph Buller, Broker
210.223.6249 office 210.473.1136 cellular
0 votes
The Collins…, Agent, San Antonio, TX
Fri Mar 5, 2010

Interesting timing...most of the builders are offering 6% commission right now for the "mad rush" of buyers attempting to find a home before the Tax Credit incentive expires on April 30th.

Double commission could certainly be the culprit, but who knows? He could just LOVE new homes...

I however, have no reason to go to the builders when there are so many smokin' deals out there in the pre- owned segment!

If you want to see how I serve as a fiduciary for by buyers, putting their interests first, go to my website and see the HGTV House Hunters show I did recently here in San Antonio.

If you think we'd be a good match, give me a call!

Steve Collins
210-535-HOME (4663)
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0 votes
Jeanne Feeni…, Agent, Basking Ridge, NJ
Fri Mar 5, 2010
Hi Jimmy, sorry to hear about your experience. Your agent should be happy to assist you with any property. With new construction, often once the introduction is made, the builders rep takes over and your agent may have little more to do in the transaction. I hope that your agent isn't being influenced by a sale that requires less overall effort on his/her part, but it could be the case.

Bottom line, your agent should be enthusiastically supporting your search wherever that leads. If that isn't happening and you feel more steered than supported, then consider a change.

Good luck - find the home that is right for you - and work with the agent that will help you find it and buy it.

Jeanne Feenick
Unwavering Commitment to Service
FInd success at
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0 votes
Erasmo (MO)…, , San Antonio, TX
Fri Mar 5, 2010
Sounds like he was not looking out for your best interest. I would be happy to assist you if you would like information on homes in this area.

Erasmo (EMO) Alvarez
Mission Real Estate Group
0 votes
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