I just simply explain the definition and process to them. If you're not doing a lot of short sales, you may not understand the process yourself. You can always call the negotiation company I use and they will explain the process to your client for you. You can call them at 561-361-1909 or visit www.shortsaledepartment.com.
Feel free to call me with any questions.
Amy Givoni, Broker
Givoni Realty Corp.