We seem to get a fair number of questions in which the person who asks assumes agents and others will know which specific property is being referenced.
My guess is that somewhere on pages with home search results there is a link that allows consumers to ask a question and they assume (quite reasonably) that the property address will be transmitted with the question; or that the question will go directly to the listing agent. I'm also guessing that the link is the orange "Get an answer" button about halfway down the home listing page. Could be wrong here. Perhaps you folks could find a way to clarify this or actually include the listing address with such questions. Seems logical!