What are some of the suggestions for the way an offie handles phone duty?

Asked by Richard OBrien, Youngstown, OH Mon May 7, 2012

Tired of the old 2 hour agent shifts having to waste time coming in the office for phone duty. Agents need to be out tof the office in the publics eye. Any alternat suggestions that have worked for you?

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2
Kristin Dack, Agent, Boardman, OH
Sun Apr 10, 2016
I worked for an office that would transfer the office calls to our cell phones. We would casually coordinate who was available, calling another agent when we got busy and passing it off. I loved it. Because I didn’t need to come in, I could be working on something else but not miss the calls when they came in.
0 votes
Duane Johnst…, Agent, Uniontown, OH
Mon May 7, 2012
About the only way to really handle it without having agents coming in to be operator is to man the phones with staff, have a peron on perday or shifts to take the calls where ever they are....not always a good way but can work.
Good Luck,
Duane
0 votes
Thanks Duane. That is always an option.
Flag Tue May 8, 2012
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