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Using Trulia in Litchfield County : Real Estate Advice

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  • Home Buying2
  • Home Selling0
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Activity 5
Mon Jun 3, 2013
Trulia Customer Service answered:
Hi Ann,

Niki at Trulia Customer Service here. It is difficult to say without the address or property ID what is going on with your property details.

If your listing is showing as a public record, we appreciate you providing the correct property details. We keep your feedback in our records and update the "owner information". However, the information reflected on our Public Record listing is something we cannot edit. We receive all records information from a third party. Home facts and prior sales include information compiled from public records at local assessor, tax, and recorder offices. At this time we cannot manually update this information, only remove it from the listing. We apologize for the inconvenience.

Pleas contact us directly for assistance by calling 1-888-466-3501, Monday - Friday 7am to 4pm PST.
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Fri Apr 15, 2011
Emily Erekuff answered:
Hi Ruth,

It sounds as though these individuals have had their accounts created automatically on their behalf. The other answers indicating that they need to register themselves are incorrect. However in order to obtain their login information, these individuals will need to contact our Customer Service team via the link below.

Please let us know if you have any other questions.

Best Wishes,

Emily Erekuff
Community Moderator
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0 votes 3 answers Share Flag
Fri Apr 15, 2011
Emily Erekuff answered:
Hi Teresa,

If the property in question has never been active in our system before, the listing information needs to be submitted to us via www.trulia.com/submit_listings.

However, if the property has been an active listing on our site, and if it is showing up as "Sold/Expired" within your account, the listing has likely been classified in our system as stale because the listing information hasn't been updated in some time. If you update the listing with the source that sends the listing information to us, our system will detect the new information and should classify the listings as 'for sale' once again. Alternatively, if you can let us know which of your listings is still active, our Customer Service team can manually update this property's status. You can post that information here, or contact our team via the link below.

Best Wishes,

Emily Erekuff
Community Moderator
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0 votes 1 answer Share Flag
Wed Mar 25, 2009
Emily Erekuff answered:
Hi Bob,

I'm afraid that only listings submitted to Trulia manually can be edited at this time, and though it may appear as though you've manually submitted this listing to us, the listing information that is being displayed on our listing detail page comes to us from Raveis.com. Please contact them to ensure that they update the photos they include in the data feed they send to us. Once they do so, the photos included in our display should update automatically.

We apologize for the confusion surrounding this correction process. We realize that many attempt to manually upload listing information in order to correct errors like this and we are working on ways to better educate our users about this process and update our system to alert users that such submissions won't take precedence over the listing information already on our site.

Please let us know if you have any further questions.

Best Wishes,

Emily Gibson
Community Moderator
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0 votes 1 answer Share Flag
Mon Nov 5, 2007
Lawrence answered:
Hi Dave - Lawrence from Trulia here. We get our listings directly from brokers and agents. Unfortunately, at this time we don't allow editing of listings once we receive them.

If you want to change data on a listing, you need to make sure that the data sent to Trulia by the agent/broker is correct. Hopefully this helps! ... more
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