My wife and I just purchased a home from DRH on Fountain view Ln 75173, Nevada, TX and my kids door came off the frame screws just pulled right out.

Asked by John Bucar, Josephine, TX Tue Jun 11, 2013

What can I say to make sure it is fixed the right way.

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Sam Young, Agent, Wylie, TX
Tue Jun 11, 2013
You should contact your Realtor who represented you with the purchase as well as the builder's sales person. DRH is a good builder and generally takes care of such issues efficiently, but you should get everyone involved to ensure the issue is well documented in case it re-curs after the one year mark.
1 vote
Brent Rice, Agent, Plano, TX
Tue Jun 11, 2013
Good company. Must have been overlooked on final walk through. Very unusual. I would expect that they would fix it immediately. Call their warranty or the builder supervisor that if you had one and tell them this makes you very nervous about other potential oversights that you can't see behind the walls... And if it doesn't get fixed immediately, you intend to let "a lot of people know".
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Katrina Heif…, Agent, Allen, TX
Mon Aug 12, 2013
You can also catch Robert, the builder there, at his office on Savanna near Magnolia. He is a builder for 2 locations, so he's not always there. I live there myself. He'll do what he can to get you taken care of.
0 votes
T.E. & Naima…, Agent, Dallas, TX
Sat Jun 15, 2013
Contact the warranty department for assistance.
If you can't find the number, your DRH salesperson would be happy to help.

If you need assistance, I can put you in touch. It's not a problem - I know many of the people and find them very ready to take care of problems.
0 votes
Edith Karoli…, Agent, Winnetka, IL
Tue Jun 11, 2013
If you bought being represented by a local Realtor, contact that Realtor for assistance if not then read
your contract which certainly will include some warranty situations and issues and who to contact.
Since we have not documentations, it is difficult for us to give you any advice.....

Furthermore once you close on a property YOU OWN IT ....... So check out if there are certain items
the warranty covers, and then go from there.

Sincerely yours,
EDITH Karoline Jasser YourRealtor4Life & Chicago and Northern Illinois Expert

Working always in the very BEST interest of her clients, Buyers, Sellers and Investors alike....
And always with a SMILE 
Covering for @Properties the city of Chicago, all N and NW suburbs, the fine homes on the
North Shore, and many of the W and SW suburbs, and with her trusted Partner Agents all of
the US and worldwide properties. Edith speaks French, German, some Spanish and other.....
@Properties Brokerage, 30 Green Bay Road, Winnetka, Illinois 60093
Check out my website at htttp://
0 votes
Dallas Texas, Agent, Dallas, TN
Tue Jun 11, 2013
How long ago did you purchase the home ? could be a warranty on the house for up to year for new construction ... no professional can render an opinion unless they read all particulars you signed.

Keep in mind you now own a home not like a rental where you contact the property owner.

Lynn911 Dallas Realtor & Consultant
Multimillion Dollar Sales Producer
972-699-9111 100's of Dallas homes listed for sale or lease

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0 votes
Terri Vellios, Agent, Campbell, CA
Tue Jun 11, 2013
When you purchased you had a walk through and they told you at that time how to handle warranty issues. They strive for customer satisfaction and it is their job to make sure it is completed the right way.

Pull out your warranty manual and go from there.
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