My impression is that rather than spend the time and effort building a soundly constructed house (as one would expect their mission to be), that they instead invest their greatest money in combating negative comments about them on the web. When we were looking to buy a house, we found all kinds of negative comments and such. Even heard about five deaths on the west coast somewhere, when a shoddy constructed balcony fell off a house they built. Only thing is that they all seemed to disappear after we found them (could not find again). This stuff disappears, and then it comes back somewhere else. They must sue people, or pay money to keep things quiet. In our case, we bought KB home, and regularly visited the property while it was being built. Spotted all kinds of things, reported them to our county, and the county investigated. Then the building manager told us, you are now on the county's radar, so all that free stuff we were going to do...we won't. Ok, but we wanted a safe house so... glad we are on someone's radar! We sent them a list of unfinished things in the house since the day we moved in. They fixed a few token things. After a year and a half of not finishing the work, they finally started telling us, you aren't under warranty anymore! Excuse me!? You don't even fix the stuff you're supposed to fix...you delay a year and a half, then tell us not under warranty? This is absurd! They were mad at us when we moved in because we got our own financing (it was a big difference in cost), and somehow they made us pay some bizarre $7,000 tax fee for the state. The state paid us back, so it was no real harm done, but it was such a petty thing for making us have to pay more because we didn't go with their finance... so petty. They even let their finance ping our credit once a month for the first year, and with all those excess pings to the credit, we could not refinance because of so many inquiries. Something really wrong about that one. Just beware. More interested in getting your money than in delivering a quality product. Funny thing is all the broken stuff is really simple and cheap stuff...would take any reasonable person 5-10 minutes for each thing, so nothing major or earth shattering. We were even replacing our sump pump once a month because they didn't finish hooking up the resivour and outside dirt kept running inside...thank god they fixed that one...I hope!