Brenda, as a home owner in the 28778 zip code area, I would say best of luck in finding a company, broker or agent who will do a good job selling your home. There is some kind of laid back attitude here In Western North Carolina that realtors believe all they have to do is get your listing and once your home is on the MLS, they are done. They will promise you the moon in terms of communication with you (NOT), marketing (Huh-uh), and how much expert knowledge they have about real estate here. Well, the smartest realtor in the whole world won't get your house sold unless they get out there and make a true and ernest effort to sell it.
Marketing, marketing, marketing. Yes they have to spend a few bucks or maybe a few hours working on selling a house, but look what their 3% cut brings in! So if they list a bunch and some sell by the luck of the draw, that's good enough for them. They work strictly on listing volume. Not on hard work! It is actually comical how hard they will work to get a listing and then do absolutely nothing with it. I have been told by more than one realtor that it is called the 3 "P"s" of real estate: Put it on the MLS, Put up a sign and then Pray that someone else sells it. OH, yeah. Everything they do these days is totally automated. Including the fact that buyers use the internet to look for homes themselves. Showing appointments are automated, feedback is automated, etc. Now the buyer's agent has to drive the buyer all around Timbucktoo and show them a bunch of houses and may never get anything for all the work they put into it. They actually do have a hard job and they get the same 3%. I think it should be 2% for the listing and 4% for the buyers agent who makes the sale.
Back to your question. We have tried them all. The biggest realty company here, independent one-man offices, and everything in between. We have interviewed agents until we were blue in the face. Some of them are pretty good at "faking you out" if you get my drift. We have tried FSBO, but there is not much hope unless you are on the MLS where buyers can easily find you online.
Here is the one thing with which we have had the most success. The company is Seller Solutions and it is an appropriate name. The broker is Liz Wiederhold. She is fantastic. She tells you the truth straight up. I would recommend Liz any day of the week. We have our house off the market right now for the winter holidays and bad weather. But before we took it off, we had 3 showings in December! That's more than we had with some realtors in the peak selling months! Liz is a well respected flat fee broker in this area and she works very hard to maintain her good reputation. She will charge you something like $500 to list your house and you get basically the same thing as you do with all the other companies. She will tell you exactly what she can do and cannot do for you. She will explain every detail of how things will work and give you any advice you need about selling your home.
I think it is funny that you got 3 answers to your question before mine and they were from Maryland, Illinois and New Hampshire. How would any of those people know which realtor has the most success in selling homes in Western North Carolina in the 28778 Zip code area???? Although I will say that there is some good general advice in their answers. There is one new company who is just starting up here and I'm told they are successful in Charlottesville, VA and other Virginia cities. This will be their first venture in North Carolina. They seem to be hungry to get listings and who knows, maybe they will be hungry to sell houses in order to establish themselves. But I don't know much more about them. Their name is Nest Realty. You can google on them in VA and find out more info if you wish.
I would still recommend Seller Solutions. Liz works better with email contact because she is out all day working (although this may be a slow time for her but I doubt it). If you send her an email she will get back to you!!!! She usually calls folks back or answers via email, which ever you prefer, in the evenings after she is home. She by far the most professional realtor I have ever met!
Good luck. I wish I had better news, but maybe this will help you know what to expect.