What is the best recourse if one is unsatisfied with their listing's photos?

Asked by Trulia Atlanta, Atlanta, GA Tue Dec 11, 2012

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Giovanni Russo’s answer
Giovanni Rus…, Agent, Atlanta, GA
Tue Dec 11, 2012
Have a conversation with your Realtor about the photos. They might have a reason why those photos were selected or taken a certain way.

Giovanni M. Russo
Real Estate Consultant |

mobile 404.310.9661 | direct 404.604.3936 | fax 404.604.3937
Keller Williams Realty of Buckhead, 2345 Peachtree RD NE, STE A, Atlanta, GA 30305
1 vote
Bill Eckler, Agent, Venice, FL
Sat Feb 2, 2013
The manner in which a home is represented has a huge impact on its marketability. Owners should be concerned with the quality of photos that are posted on the MLS. Individuals that are unsatisfied with their photographs should speak with their agent, making them aware of the problem and request these photos to be retaken.

If this doesn't resolve the problem, a call to their broker would be in order to express your dissatisfaction.

Good luck,

0 votes
Ava Anderson, Agent, Snellville, GA
Sat Feb 2, 2013
Talk to your listing agent and request a professional photographer take the pics.
0 votes
Jennifer Fiv…, Agent, Red Hook, NY
Sat Dec 15, 2012
If you are not happy with the listing photos discuss it with the agent. If the issue is with what is in the photo you might be in need of home staging.
With digital photography it is easy to get new photos.
0 votes
David Herren, Agent, Atlanta, GA
Wed Dec 12, 2012
First, know what to expect. You have a responsibility to prepare your home to be photographed. Do what your agent asks you to do. Then, look through some listing on Trulia to see what photos look good and which ones do not. When interviewing Realtors for your listing (you did hire a Realtor, right?), ask to see examples of their listing photos. Insist on getting their best work, and ask to approve all the photos that will be used to market you home.

If you still get a bad result, ask for the photos to be re-taken, by a professional if necessary. If you are still not happy, ask for more photos or consider asking to cancel the listing agreement and start over with another Realtor.


Dave Herren
Best Atlanta Properties
0 votes
J, Agent, Greensboro, NC
Wed Dec 12, 2012
In short, it takes a potential buyer less than 5 seconds to decide if they are interested in a property via the Internet. The primary photo of a property is most important. Thanks for the question.
0 votes
Jeff Jackson, Agent, Atlanta, GA
Wed Dec 12, 2012
I believe it is unacceptable to have poor photos when listing your home. It basically shows how much someone cares and has cared for their property. I think that you should have the realtor your working with retake the photos or pay for some to be professionally done. It is their responsibilty to market your property and most of all, they are getting paid for it. Once you have the photos redone, I would make sure that you approve them before they go back online. Hope this helps!
0 votes
Kathy Mittel…, Agent, Hixson, TN
Tue Dec 11, 2012
I love answering and advising on photo questions too! Photos are super important so if you are dissatisfied, first of all talk to your Realtor. In Chattanooga we can upload a lot of photos and I usually use the full number. I really think it is important to stage the house for selling and photo day so I will move things around and out of sight e.g. kitchen garbage bin, for the photos. Also I believe it is very important to show the yard. I often have buyers where the yard can be critical and it is really annoying when a Realtor has just a few pictures of the inside of the house and no yard pictures. Also photos can be edited before uploading on line, so dark photos, blurry photos or even upside down photos obviously would not help anyone's house to sell. I am amazed more sellers don't complain about the quality of their listing's photos. If you have any great photos of your home that you have taken, offer them to your Realtor to use. Now its winter, but a great photo of your yard in the summer if you have a lovely perennial bed for example could be added so buyers don't just see your home in the winter, but get an idea what your yard would look like in the growing season. However, the front photo of your home, I do believe should represent the current season and have that photo changed if your home's listing moves into Spring etc. Good luck.
0 votes
Lynn B Fried…, Agent, Atlanta, GA
Tue Dec 11, 2012
I LOVE THIS QUESTION! I wish I had a mere five cents for every time I saw a Listing where the Seller was being SHORTCHANGED with the photos! From your question, I cannot tell if the pictures are missing, too few or really bad.

YOUR BEST RECOURSE is to call the Listing Agent and ask for new photos to be uploaded. Many othrs below offered specific suggestions - all good. Please read the excellent answers!

Here in Atlanta over two dozen photos may be uploaded to a listing. We have seen amazingly wonderful photos for $50,000 homes and inadequate photos for homes in the $500,000 range. The house price is not the determining factor. Professional photos are not required but good resolution and lighting are essential.

If using a professional photographer is not in the budget, then using common sense as a substitute is critical. Common sense is always in the Budget! THE SELLER MUST ASSIST the Listing Agent on picture-taking day by making sure Kitchen counters are cleared off, that dirty clothes are not scattered all around when photos are taken, that Bathroom photos look inviting (toilet closed!) and that everything is neat and attractive. NEAT doesn't mean expensive, just PUTTING YOUR BEST FACE FORWARD!

After all, we only get one opportunity to make a first impression - right? Get your Listing agent to assist you in changing the photos.

Have a happy day -
0 votes
Maria Cipoll…, Agent, Coral Springs, FL
Tue Dec 11, 2012
Photos of your property are the most important thing whe you are selling your home. Now with the internet help almost everyone have access to a computer and they will be able to see those pictures. Check carefully why you do not like the pictures that your real estate agent took and contact him/her and discuss this situation. I am sure that he/she will come back to take some more pictures in different time and date, under different lighting too.

Best of Luck,

Maria Cipollone

Century 21 Tenace

0 votes
Ron Rovtar, Agent, Boulder, CO
Tue Dec 11, 2012
Photo quality is extremely important today because buyers use the internet to help them find the homes to see. Though the photos do not have to be Architectural Digest quality, there is no excuse for using anything less than professional level images. And sellers should insist on nothing less, even if it means having the photographer come back.

The photos should be straight, they should be properly lit, they should be uncluttered. There should be no toys or other distracting objects on the floors, tables or furniture. Exterior photos should be taken on sunny days, preferably early or late in the day with sunlight on the front of the house if physically possible. The sky should be blue. If the sun is not out on the shooting day, the photographer should come back on a good day. It make a huge difference! Also, if the home is listed in the winter with brown lawns and snow, the photographer should come back when things green up if the house is still on the market.

Kind regards,
Ron Rovtar
Prudential Real Estate of the Rockies
0 votes
Aaron Mtuanwi, Agent, Conyers, GA
Tue Dec 11, 2012
I'll recommend 3 options. 1: Ask your listing agent to re-take the photos. 2: Ask your listing agent to seek a professional photographer. 3: Take the photo yourself if you feel you can do better
0 votes
Edith Karoli…, Agent, Winnetka, IL
Tue Dec 11, 2012
It depends what your situation is, I am assuming you are working with a listing agent, your Realtor.
Did the Realtor take the photos himself? Did he tell you that he would, or did he tell you that they will
bring in a professional photographer.... It all depends on the value of your home the size, and if
there are good ways to take better photos, based on a specific floor plan that makes it difficult to
show the property well photographically. May be then a video would be more helpful.

But you first need to talk to your Agent and find out who took the photos and what it is that you do not
like about them, they can be re-taken and changed.... So speak up and let the agent know what you
would like changed. It also always depends on what you arranged with your listing agent, full service,
professionally taken photos etc.

Just have the talk first and see what he suggests to do about it.

Good Luck

I hope this helps...

Most Sincerely yours,
YourRealtor4Life and your Chicago
and Northern Illinois and RElocation Expert
Working always in the very BEST interest of her clients
@Properties North Shore
Edith speaks French, German, Spanish & more
Get to know Edith and her Service her website is
0 votes
Lee Taylor, Agent, Decatur, GA
Tue Dec 11, 2012
The best recourse is to realize that the damage is done, and that the rest of this question can only be answered by specific players involved in a specific listing agreement with specific marketing requirements.

Get new photos, pronto, seems to be the best next step...
0 votes
Debby Reales…, , Atlanta, GA
Tue Dec 11, 2012
Always best to address with your agent. We use a professional photographer to shoot our listings because they are much beeter at it than I am.
0 votes
William L. B…, Agent, Atlanta, GA
Tue Dec 11, 2012
Often times you can ask your agent to use photos which you already have in your possession. Just be sure that you own the right to use those pics. If you don't have professional quality photos, then ask your agent to hire one of the many professional companies which will photo your home for you. Because let's face it, your home makes its first impression through online pictures. It's generally a bad idea to use pics which were taken with a camera phone because the quality and image size can be poor.

Hope this helps!

William Bedgood
mid-century/modern enthusiast
Keller Williams Realty Intown Atlanta
621 North Ave. c-50 (behind Ponce City Market)
search here for your dream home:
0 votes
Pete Caspers…, Agent, Encinitas, CA
Tue Dec 11, 2012
Ask for them to be changed!
0 votes
Veronika Bar…, Agent, Roswell, GA
Tue Dec 11, 2012
Change the listing agent. Pictures are what sell the house. Any good listing agent knows that.
0 votes
Alissa Spears, Agent, Rockport, TX
Tue Dec 11, 2012
Just tell them that you checked online and felt that some of th ephotos could be better. Maybe take a few of your own and email them to your REALTOR. Tell them that you thought some different angles would work because you know the property so well.
0 votes
Jeffrey K. C…, Agent, Hiram, GA
Tue Dec 11, 2012
Ask your realtor to take new photo's. Ask the realtor to have a professional photographer take photo's or you can take the photos and have the realtor use those pix. Easy enough.
0 votes
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