What can u do if your broker never responds to your phone calls. Also never brings any buyers relying only on the other brokers in the area?

Asked by Barbeybabette, 18324 Mon Jun 13, 2011

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8
Erica Ramus,…, Agent, Pottsville, PA
Tue Jun 14, 2011
I'd say complain to the BROKER of the agent. If it is the broker who is the problem, you need to try to get out of that contract or wait it out, then find a better broker.
0 votes
Jerry Cibuls…, Agent, Southold, NY
Mon Jun 13, 2011
Find an agency and broker you are comfortable working with.
0 votes
Terri Vellios, Agent, Campbell, CA
Mon Jun 13, 2011
You have a listing agreement with your Broker/Agent. Read it.

Have a conversation with your agent. Please understand, it is the agents job to market and attract buyers. Many buyers choose to have a buyer's agent and it is rare that the listing agent will be showing and selling your home. So that should not be the expectation.

The return of phone calls is very important and this should have been discussed up front so that you know when your agent is available and how often you will be in communication.

I recommend you sit down face to face with your agent and review your options. It may be as simple as your home is over priced, they asked for a price reduction and you refused. So your agent pretty much has given up. Or it could be something else. You won't know by asking strangers - go straight to the source.

All the best to you.
Web Reference:  http://www.terrivellios.com
0 votes
Karen Breedl…, Agent, Mentor, OH
Mon Jun 13, 2011
Barbeybabette,

How frustrated you must feel! First, I have to ask if this is a "discount" broker. While there are some effective discount brokers in the marketplace most operate on a DIY basis and rely on other brokerages to bring in the buyers. But, if you contracted for full service from a full service brokerage the manner in which you are being treated is unprofessional. Either way, it is a problem when your calls are ignored.

If your difficulty lies with the listing agent, call his/her manager and express your concerns. If the problem is with the brokerage itself, ask (in writing) to be released from the listing agreement. Then do your research, interview several agents from different brokerages and make an educated and informed choice.

Wishing you the best.
Karen Breedlove
Howard Hanna Mentor OH
0 votes
Justin Ruzic…, Agent, Greenville, SC
Mon Jun 13, 2011
Most agents are better at either helping sellers or buyers. As you are selling your home it is important that your agent be an expert at that. The Mayor is right, your agents job is to market your property...If you haven't had showings in a long time, it is probably time for price adjustment, which is the worst conversation to have with a seller. Also some agents are better at email communication rather than phone, sound odd but it is true, its how are brains work. BUT they should call you back none the less. I'd say grant them some grace, and ur next message might be, "hey lets talk about lowering my listing price 5%..." I bet that will get your agent to call you. Best of luck, it is rarely the Agents fault that the showings are slow.
Web Reference:  http://blog.house-guy.com
0 votes
Alan May, Agent, Evanston, IL
Mon Jun 13, 2011
Your agent's job is to market your home properly so that consumers and agents are aware of your listing, and bring buyers to see it. While the listing agent can bring buyers to view it also, it's not a necessary part of the equation.

Never responding to your phone calls, on the other hand, that's a serious issue, and the single largest complaint of consumers about real estate agents... the lack of communication.
0 votes
Shanna Rogers, Agent, Murrieta, CA
Mon Jun 13, 2011
Hi Barbeybabette,

If it is the Broker and not an Agent, talk to them first and voice your concerns. If you don't like their answers to your concerns, tell them you want to cancel the Listing Agreement (must be done in writing and sigend by all parties to the contract). Once you and the Broker have signed the cancellation, you can relist with a new agent/Broker. Now, if it's an agent and not a Broker, talk to the agent's Broker. If you don't like their answers to your concerns, cancel the Listing Agreement with them (in writing, signed by all parties to the contract) and hire a new agent/Broker.

Good luck.

Shanna Rogers
SR Realty
http://www.RealtyBySR.com
0 votes
Gerard Carney, Agent, Spring Hill, FL
Mon Jun 13, 2011
If you have a useless sellers agent or broker, then ask them to remove you from the MLS. ask them to release you from the listing contract, Then choose wisely with the next agent!
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