So many good answers, it's hard to pick the best.
Firstly, the broker we used apparently 'trolls' Trulia, he sent a terse email to my husband about the question I asked, not very business-like, if you ask me.
I think it matters MORE that WE were disappointed, not he/they.
Everyone is entitled to their opinion and sharing my discontent with that particular firm was not 'wrong' for me to do. Maybe if MORE people commented truthfully about their experiences with brokers/firms they might just get a better response and more 'hands-on' management.
Yes, they brought 40 potential buyers to our front door, but they also failed to follow-up on those who came to see the house a 2nd and even 3rd time and they brought only one offer to the table in almost 8 months.
We have a broker coming over this afternoon, and now that our home is OFF the MLS, I imagine our phone will be ringing off the hook this morning.
If any of you wants to send me your information for a chance to sell our home, please do.
I didn't post our phone number but if you send me an email I can provide that for you.