Sorry to read of your predicment. My first question to you would be, "How well do you know this agent?" Relative or Friend? If you know her beyond this business transaction, then you probably want to sit down one-on-one, and have a heart-to-heart. If this is happening to you, it is probably happening to her other clients. There may be forces at work beyond her ability to handle--she may need a friendly ear. That doesn't excuse her non-professional behavior, and I'd want to make that very clear to her. A friend of mine would call that a "Jesus come to meeting moment."
Beyond your concern for her as a person, you have a house to sell, and need to know the professional retained to accomplish the task is capable and committed to fulfilling that commitment.
Perhaps, three steps should be taken:
(1) confront the issue immediately and get a resolution [I'd tell the agent that I have a 3 step plan, and that my intended next step is to
(2) call the principal broker [this is the person you actually hired] and lay your cards on the table--"get it corrected or release me from the listing contract." The broker will not want to lose your business and will want to resolve your problem--offering to counsel with her, and/or assign another affiliate to your listing. The broker don't want you to move to the third step. None of the options beyond step 3 are attractive to the broker.
(3) Take action to get your house sold without them. Your options include the following:
a. Get an attorney (that will cost money he don't want to spend)
b. Contact Local/State Real Estate Commission (that can cost money and lots of paperwork), and/or
c. Go public with your disatisfaction. (Real Estate agents love/need advertisement, but not this kind.)
One final observation: If your agent is a REALTOR, there is a code of ethics that has been trampled. That also suggest that both agent and broker (1) know better, (2) want to do better, and (3) probably will. I've been around thousand of REALTORS in past 25 years, and 99% are quality people--professional people, and none of us are happy with the way you've been treated.
Please pursue this immediately. That agent will become a better agent from this (or get out of the business). You will be a better person and home seller (or sware "I'll never move again.") None of us want that! Good Luck, and Happy Resolutions.
R. Fred Cope,
The Realty Association, Nashville, TN