Other than the Internet access, my agent didn't seem to do much in this transaction. In the six months I had the house listed she never had a personal showing. There were five open houses and there were NO attendees for two of them. Even with this offer, I came down $35K (from a price point she told me was a realistic) and the sellers had only come up $10 leaving us $5K apart from my absolute floor....and instead of fighting for the last $5K for me,she told me how this was a young couple and first time buyers and I should come down some more, after all "it's just $5K". When I suggested we should end this relationship, she suddenly found some fighting spirit. I also now have a back-up offer that I ended up getting in place myself with another agent..she would have lost it had I not gottten involved..
Part of what I consider my job is not letting my clients know how much work I am doing in the background. One of my buyers, who dumped me when they were outbid for a property, will never know I was on the phone for about 3 straight hours trying to get their offer accepted. The stress level I had on that transaction, which never happened, was phenominal. I was paid $0 when they bought from someone else. Negotiations are very stressful, as is holding a deal together from the time an offer is accepted. Such as I'm sure this particular negotiation was for your agent. For pete's sake, you have a buyer, you're going into contract, and all you can do is badmouth your agent?!
Just FYI, as the listing agent, I rarely show your house myself. Most buyers find a house with thru an agent. Your listing agent may be working with 3 active buyers at a time. Their job is to tap into the buyers every other agent has, and they do that by networking, sending out emails to them, etc. As a listing agent I am not able to simply regurgitate a buyer out of the blue.
It's a shame that your agent chose to lie and say it was "illegal" to change the commission rate. Apparently she just didn't have the guts to tell you no. I hope she grows a set and memorizes what I posted previously: "This negotiation is between YOU and your buyer. We negotiated my commission when you signed the listing contract."