Eve I understand why you are upset. You might be qualified to purchase this home, but the agent and the bank selling it doesn't know that. In order for an agent to work with a buyer, the buyer should be pre-qualified and it is at the discretion of each individual agent to work with you or not. An agent does not have to work with you just because you called him/her, they work with you because they want to and feel that you might work well together. You shouldn't be offended, you should appreciate that agents' respect for his/her profession.