Your attorney should be protecting your interest and making sure that you're not being taken advantage of. Unfortunately, in a lot of cases the real estate agent has to find out whats going on from you.
This happens because your attorney (who is supposed to copy the agent on all correspondence and dealing's) does not, thus you know more about whats going on then your agent. I believe you'll find that true in most real estate transactions. I have dealt with some great attorney's and not so great ones even to point where I didn't know when the closing was. In most cases, It's not always the agents fault.
If the agent does not have a prior relationship with the attorney, then yes it is hard for an agent to get information, especially if the attorney has no office staff this makes it more difficult. I suguest that you and your attorney with your agent communicate via e-mail where everyone involved in the transaction get C.C. -ED on, like this everyone is on the same page I do this with my Buyers, Sellers, mortgage brookers and attorneys and the feed back is positive. No one is left out of the loop. All e-mails are saved until transaction is completed and their is an e-papertrail. Then if your agent still does not responde then you have proof and go to her broker and request another agent within the same office to service you better. The seller in this case the bank pays the commision and believe me they have been cutting our fees, and these short sales are a lot of work.
I totally agree with Joe San Angelo, that sometimes the attorneys do NOT properly communicate with the agents (on either side) by copying them on all correspondence, and the agents are left in the dark.
It happens, and is VERY frustrating to agents when, like Joe said, we don't know if we are out of attorney review, if deposits and mortgage commitments were received on time, if inspection repairs have been settled, when the closings are, etc, without having to make phone call after phone call after phone call.
Just curious but what information are you finding out from your attorney that you think you should be getting from your agent? Agents cannot give legal advise AT ALL.
Agents can/should guide you through the process from contract to closing, run interference when a problem arises, make sure all proper papers are obtained that are needed for closing, be there for inspections, etc. but cannot give legal advise.
You don't say it outright, but I am assuming you are the buyer. If you are the buyer, the seller pays commission so paying or not paying her is not on you.
Even if you are the seller, if you feel your agent is not giving you all her attention, then do mention it to her, even in a voice message if necessary. Then if she still doesn't respond, do call her broker and discuss your problem. But first give the agent a chance to know that you are not satisfied with her service and give her a chance to remedy the situation.
Your Agent and Your Lawyer should have two seperate positions agents are not allow by law to answer or give legal advice. Most lawyers do not have a clue about real estate markets or homes for that matter. If you agent is not serving you the way you think she or he should call the Broker of the Company he or she is really who is working for you.
Most people do not realize that the agent is just a underlink of the broker of record of the company you are working with and this is where you need to take your complaints. That beinng said since you have not stated it if you are the Buyer you are not paying the agent the seller is or as I say it comes from the transaction. If you signed and exclusive Buyers Agreement and the agent is not proforming per the agreement then again call the broker.
That being said if your contract goes through and you get the house you want at the price you are happy with the agent has done their job in most cases.
There are other issues that a good agent follows up on including but not limited to making sure your lawyer is in fact doing their job also but not all agents like lawyers are created equal. As to the paying of the agent if your deal goes through the agent and the broker are intitled to be pay it is call Purcuring Cause.... If you get the home and you want another agent you will have to pay for them.
Hope th helps like I said Call the Broker
Exclusive Buyers Broker
Give her an opportunity to do a better job and if she doesn't you need to document her breach of the contract. You might also try writing a letter to her broker and expressing your concerns.