The toilet at the upstairs unit was installed incorrectly so it was leaking into the wall of my bedroom.
This may seem like a small issue.
Yes it is but not when you are dealing with the tennants and the home owner is not known to you.
Then there is the management company ( White Hall chosen by MJC) that is supposed to know all the renters but will not cooperate with you.
Anyhow now this year had a total failure of the MJC built sprinkler system. It started in an upstairs unit and displaced two families because it soaked through walls and carpeting. We were told it was a rusted nail!!
Look long and hard at any of these condominium's built by MJC. Who knows what they have built.
They did what they said they were going to do.
Provided an GREAT price with many additions.
Erin S. was unbelievably accommodating & friendly through the whole process if you are in the market for a Wonderful home please contact MJC & Erin
We bought in Wolverine Country Club
Closed in July
Wood blinds to heavy for the window they are used in, caused them to break under their own weight. Ice issues with the gutters every year.
The property management company they use, Whitehall does not seem to be organized. Multiple calls are needed to fix issues.
It has been very cold the last few days. In my mom's condo the water quit working. She called the water department. The gentleman told her he would contact MJC and discuss the issue with them. He also mentioned the water meter and the water supply line are too close to the wall, which could be causing her issue. The gentleman talked with MJC and called my mom back telling her they aren't going to do anything about it. She has been without water for three days now.
My in-laws have tile that has cracked and been repaired and cracked again in their shower. The shower tile are not installed correctly. There is not enough thinset under these large tile to keep them from cracking the way they installed the shower floor pan and the slope used to drain the the water from the shower. The grout is coming out of their ceramic tiled kitchen floor at the entrance to the kitchen. They came back and fixed it. It has all fallen out again six months later. My guess is there is a seam to the cement board under that area that wasn't taped and mudded correctly.
Basically no, I would not recommend MJC.
One thing that this builder will do is have you sign a piece of paper stating that you understand the warranty period is 12 months. In the State of Michigan this will not hold up. By law a builder has to warranty a new home for 18 months. Yes folks, that's right, BY LAW YOU ALL HAVE AN 18 MONTH WARRANTY!!!!!
My husband and I began looking for a builder to build our dream home in
2008 and in Fall of 2012 we found Oakland Hunt and MJC. After meeting with
all of the builders in the Oakland Hunt Development and doing some research
we felt that MJC was
the right builder for us. All of our friends and family warned us that
building a home would be stressful and time consuming. This is true,
however, working with MJC we were always confident that all of our concerns
would always be addressed to our satisfaction. MJC has always worked to
meet our expectations and they know how to treat their buyers with respect
After touring so many models over the years we knew exactly what we wanted
in a house, then we walked into MJC's Logan model and all of that changed.
The Logan was so different from previous builders models and had a unique
personality and warmth. What we were able to create with the help of Grace
has surpassed anything we dreamt of. She was able to give us
recommendations and make the very long selection process a lot less
painful. We were also able to truly customize the model to meet our vision
and were not confined to the standard options. We moved into our house one
month ago and it feels like home. Of course there are little things here
and there that need to be addressed but based on our experiences with MJC
we are certain all concerns will be addressed to our satisfaction. The
road to get here was not always smooth or easy, but Kevin, Doug, and Grace
were there every step of the way and continue to
support us today to help give us our dream home.
Commerce Twp., MI 48390
MJC is a production home builder that uses subcontractors for all phases of construction. In that regard, they function the same as Pulte, Centex, Delcor - in fact, every national or regional builder.
If you had done your research ahead of time and had based it on build quality instead of price (remember - this is the single largest purchase most of us will ever make), you would have been well aware that what you are vexed about is universal within the product category.
That is, your home is constructed from a limited range of plans, with a limited range of options. That in fact is the only way a volume builder can lock down prices, control the build time and maintain quality. All those things matter to you too, don't they? Making changes after construction has commenced just isn't viable in a production setting - not for MJC or any other volume builder. What seems easy-peasy for you is major for the builder. That is in large part due to the fact that sub-contractors MUST lock their prices(and materials) in for the accepted range of buyer options.
But here's the thing that separates MJC from the other builders I named: They are Michigan only, they used Dominick Tringali Architects for all their designs, they still used better materials like plywood and solid trim woods when others had already switched to cheaper composites - and they are fanatical about final build quality.
If you had canvassed other home buyers already in the neighborhood, you would have gotten much better feedback on what to expect and how to approach the Builder's staff on your desired changes ( EVERYBODY should do this - new home owners LOVE to talk about their home and it's a good way to meet your future neighbors).
A quick check of the Michigan Builders Board will show that MJC has by far the fewest number of complaints of any production builder, and far fewer than most so-called "Custom Builders". This may in fact explain why their employees are so doggone loyal, long-term and genuine.
Oh, I am not a "plant" for MJC - we parted ways less than amicably in 2007, but I will stand by their reputation as quality builders. In fact, use my name (just say "John the builder") and canvass any of the buyers of an MJC home in Waterstone (Oxford) an see what our feedback is. They are a great bunch of home owners, and I'm sure you will find yourself one too.
C. John Stutzer
The workmanship is so-so. I can live with it. But, I feel I'm getting an "ok" home rather than a great home. There are sub-contractors doing all the work and if you talk to them they are underpaid and over worked, this results in poor construction.
The bottom line is I would not recommend them.
As many have already attested , it does not sound like they have changed their ways over the years. they are a very difficult company to work with as a home buyer. Its a struggle to get them to do warranty work on the homes they build. We encountered many of the same issues other reviews mentioned.
Hope your a handy person
Leaky toilet all over new hardwood floor
No insulation around windows constant draft, replaced them all in first 5 years
Terrible HVAC work, bad circulation
Tile problems, breaking and falling off
Leaky basement, yard slopped towards house
Paid for upgrade ALL tile shower only to have a fiberglass floor pan installed, they never resolved
............................you get the picture
The topper this fall is to have the shingles replaced only to find out the entire roof boards need to come off due to poor / improper venting of the roof. No venting on some sides of the house with NO channels to provide airflow from the vent. Most covered over with insulation.
Terrible Mold problem, resulting in the entire roof sheeting coming off. This to say the least adds a Couple Thousand $$ to the job. Not sure how this past code.
This would only be discovered long after the builder warranty ran out and you need replace shingles. But hey it's not their house so who cares.
Their Motto should be "we Over Promise and under Deliver".
Just got a Trulia email update today & got to read your review of the build process(this dating back to August?!). I've got to say, it is one of the most objective I've ever read. Where you had issues, you explained them without malice and offered future home buyers good advice to avoid the same. And where praise was merited, you gave it - how can a builder fault that?
The project & Site Managers in ANY building company too often think that overseeing the trades is their most important task, when it in fact is continuous and consistent communication between them and the buyer.
In my time with MJC, we never missed a closing date - EVER - not once. We built to a price and in the so-called "Cookie-cutter" market, but were driven to build a better product with better materials for the money than the competition. When a customer needed to meet with the build manager - they got to meet - ALWAYS.
Times change, and yes we've been through a whopper economically - hopefully, MJC is listening. Their responsive to customers is what helped set them apart when I was with them.
I am not going to make excuses for MJC or any other builder when they fall short of the expectations that a customer ought reasonably expect. What I am going to do is acknowledge where a home buyer makes an extended eort to report without bias for the benefit of others.
My hat is off to you sir!
We have worked with few builders on new construction and most of the time there is always a lag in information between sales person and the constrution manager in general.
Yes, for all construction, it is important to see along the process as everyone hires companies as sub-contract to finish the work.
Also, new builders we have worked with so far, make the power garage as an upgrade option and dont provide as default.
Let me start on a positive note. The overall construction of the home is very good for the price. I would rate it 7-8/10. If you compare it to similar builders like Pulte or Lombardo, you are getting a slightly better product. I would rate those homes 5-6/10 from what I've seen.
The big problem I had with MJC was the communication, or lack of it. Their system is flawed from the start. They have a sales person who is your point of contact through the entire process. However, they often cannot answer your questions (95% of the time) and have to refer to the superintendent that is overseeing your job. By the way that person is unreachable! So you are solely relying on your sales person to be giving you timely and correct information, which did not happen with us. We were told we were getting items/upgrades and even picked out finishes for these options, only to come to the final walk through and have the super tell us the sales person was wrong and that was never going to be included in the house.
I highly recommend visiting your home during the construction process! On numerous occasions "mistakes" were apparent and then the next week you could see where they tried to hide them. Once the Drywall goes up you have no idea whats behind your walls. I had to confront them and make them properly fix their mistakes.
I don't know if this has anything to do with MJC or new home builders in general, but power garage door openers were not included, and not even an option. There were a few things like this that just completely make no sense to me. I bought a 3 car garage home...am I really going to lift the doors every time I come home? NO, so why not add it as an option? I just don't get it. I would PAY for them. Now its just another hassle to deal with as I'm moving into a new home.
Finally, whatever date or time frame they give you regarding the completion of your home...completely ignore. They missed their target date by 3 months. Plan accordingly!
I have had problems from the start and now getting worse.
Joe - you are the first positive thing i heard compare to other home owners. who was your sale rep?
As the other agent mentiioned there are many builders using small brokers to list their homes. I would assume with the large amount of buyers and limited houses on the market these agents are overwhelmed with the phone calls.
All my buyers are frustrated because they can not locate any good homes. Hopefully in the spring more properties will be on the market. I do know that builder permits are up 25% from last year and builders are bedginning to build.
If you need anything else drop me a line.
Many builders are small and swaped with phone calls and emails. It is good idea to visit them in person and discuss with them. If you feel comfortable then you can proceed with them. Also use a home inspector or realtor who is knowledgable in newer construction.
We had one of our client put a deposit to start new home through Pinnacle homes in rochester hills.