Being a realtor is all about creating and following a system. Most, like 90%, have no clue what a system is but that 10% have mastered it and take advantage of it and are the ones who make the most money.
Its like any business, if you don't return calls, you will fail and go out of business. Remember most realtors are P/T and I have learned not to deal with them too often unless I have to. I want someone who lives, breaths and eats real estate, not the person who pretends to be one because they took a 5 days course. When a realtor doesn't return my call in 48 business day hours, I nix them from my list of people to deal with. There is no reason for them not to, and if they can't return my call, I expect the reason to be on their voice mail message so I don't think their blowing me off. I lost a good investment property the other day because the realtor whom I called 3 days earlier never returned my call. Its now day 7 and still no call.
Every business, job, career is about follow up. Most love the title of being a realtor but most are no where near being one. They haven't the foggiest clue what one should be and even if they did they couldn't be one anyways.