I am not sure if there is a right or wrong answer as to the best way to contact your Realtor, However, having no direction on how to contact can be a recipe for disaster.
Since our industry is a service-oriented profession, text messaging would not be high on my list because it lacks the initial thought process and messages can become misconstrued.
With smart phone, technology must sales consultants and consumers have the ability to receive emails throughout the day, as long as you check them. That leaves the telephone as the last means of contact. Nevertheless, you are running a successful brokerage, or perhaps a team leader running a team, or a sales agent with a volume of business. Experience tells us we need the right niche for both.
I would be happy to share with you what I do within my business. First, emailing for me is highly effective; it allows me to manage my time more efficiently and allows me to get to the point.
Second, texting is permissible for getting back to me with a quick yes or no answer from a previous discussed conversation.
Third, Most agents are married to their cell phones constantly checking for messages. I know because I was one of them. So now, I have a specific message outlining with a purpose as to when I will be returning calls throughout the day. I have found this to be a remedy for contact.