If they belong to the National Association of Realtors (NAR) & the local Santa Clara Association of Realtors (SCCAOR) or in this case since Downry?? CA, who ever if that local association of Realtors, I'd suggest reporting them to the local Association for an ethics violation ASAP. However is my guess is that the do NOT belong and therefore shouldn't shouldn't be calling themselves Realtors. If they are calling themselves Realtors like many do, but do not belong to NAR and a local association, please report them for that, but they will not be subject to the NAR Code of Ethics.
This brings up an important point, it is amazing to me how little research Buyers & Sellers often do on the agent(s) they are considering hiring to represent them in the largest financial transaction of their lives. Would you want a surgeon to operate on you who only did the procedure once or twice a year!?!??! Why not? Yet EVERY day a majority of Buyers and Sellers make decisions on who they will hire without knowing even the basics about the agent! Then folks complain that their experience with Realtors is kind of akin to dealing with "used car salesmen".
I encourage you and other Buyer/Sellers to read the Article "You are why the norm for agent professionalism is so low" at http://getrealrealtor.com/232809
Or this is also good "Could your listing agent be hired as the Director of Marketing for a World Class Company?", at http://getrealrealtor.com/252333
And before you ever hire a Realtor again, call me. I'll even give you a couple other good Realtors besides myself to interview.
There are 6000+ Realtors in Santa Clara County alone. As with any occupation, law, medicine, etc... all Realtors are not equal in experience, skills, training and effectiveness. Take the time to learn about a few Realtors and interview a couple. Hire the best. Why not?