I see this question was asked quite a while ago without a response. I would think the short answer is communication. If weeks have gone by without a call to check in, then that agent must not have you as a priority client. Also, tell your agent what you expect from them, so there is no mystery. Such as; "I would appreciate an agent who calls me twice a week, and one that answers my call within a 24 hour period." Choosing an agent can be hard, since all kind of sell the same line, trust your gut on this one, but also ask if they are a full time agent, and will they make you a priority client, also ask if they know their way around the computer etc. Just some ideas.