What do you do when your Agent doesn't respond?

Asked by Jeff LeBlanc, Las Vegas, NV Sun Apr 21, 2013

Looking for some advice on what to do with an unresponsive Realtor. We just started working with a Realtor in the Orlando area and on the initial call he seemed interested to work with us. We made offers on two properties last week and on Friday were told there is a competing offer on one of the properties and the seller has requested "Highest and Best" but I've been unable to reach our Realtor all weekend to write up our new offer!

The properties we're looking at right now are in the lower price range ($20K-$30K), but still, we want someone who can be a long-term part of our team as our business grows.

We also weren't too impressed that he originally did up one of the offers for the wrong address! Any suggestions? Should we just go with a new agent at this point? I'm left VM's, text and email with no response in the past 2 days.

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Eileen Eskew, Agent, Orlando, FL
Wed Apr 24, 2013

I am so sorry that you are having this problem. I hate to hear that any agent is not providing excellent service. Did you sign an agreement with this agent : if so, contact the broker and ask for a new agent, explain your problem. If you do not get satisfactory results, cut bate & run ! Notify the broker in writing that you are canceling your agreement and why.There are many great Realtors who would love to work with you.
1 vote
Christopher…, Agent, Tarrytown, NY
Mon Apr 22, 2013
You have a few options. you can talk to there broker and explain the mistake with the offer and neglect. As long as you don't have a written contract to work with this agent you can also simply move on to another agent. It sounds like you have good reason to.

0 votes
Darrell Hess, Agent, Asheville, NC
Mon Apr 22, 2013
How do you know your agent was not injured over the weekend or something happened that prevented him from being able to get back to you? Keep in mind that in this market great agents are extremely busy and 20-30k properties will pay like 500-900 bucks unless a minimum commission is set up. I would first contact the agents broker to make sure all is ok with the individual agent.
0 votes
Carol Bauza, Agent, Orlando, FL
Mon Apr 22, 2013
Thanks for turning to Trulia with your real estate questions.

My first response is cut the cord and chose another realtor who is ready willing and able to work "with" you.

There are full time agents and Monday thru Friday agents....interview a couple.

If you're building a long term relationship, make sure you chose a long term agent.

Carol Bauza
Charles Rutenberg Realty
0 votes
Annette Law…, Agent, Palm Harbor, FL
Mon Apr 22, 2013
Buying property at the $20,000 to $30,000 range will require increased resonsiveness from everyone. I'm always hesitant to throw another professional under the bus, but from what you have shared, it may be time to move on.
You would be well advised to understand the compensation of your agent when working within the price range. You need to calibrate your expectation with the motivation compenstaion provides for the agent. The level of service most real estate professional provide can not be propertly compenstated at this price point without additional arrangements.
Before you throw you current agent under the bus, make sure you have a good understanding with your new agent. They may find investing the time required for the typical compensation to be a real motivation killer also.

Best of success to you,
Annette Lawrence, Broker/Associate
Remax Realtec Group
Palm Harbor, FL
727.420. 4041
0 votes
Karen Weathe…, Agent, Orlando, FL
Sun Apr 21, 2013
Give him the benefit of the doubt. You said the last time you spoke with him was on Friday. It is the weekend and he probably has a legitimate reason for not responding so I would give him until tomorrow (Monday) to respond. If you are concerned about missing the H&B deadline, reach out to the listing agent and let him or her know you have an offer in on the property and you would like to submit your H&B offer. Best wishes!:).
0 votes
Mark LeMenag…, Agent, Lake Nona Orlando, FL
Sun Apr 21, 2013
Yes, you pick a new agent. Pretty simple really in this internet age. Hey, you have two other local agents that have answered that say they want you business, pick one fo them.
0 votes
Raquel Berdi…, Agent, Oviedo, FL
Sun Apr 21, 2013
Change Realtors !!! that's the only sensible thing to do.
Unfortunately, most realtors are not interested in working for such small commissions. It is hardly worth the time and effort required.
Agreeing with your Realtor a minimum commission may help.
0 votes
Richard Rutl…, Agent, Orlando, FL
Sun Apr 21, 2013
It is best to move on. When your agent quits responding, that is a clear signal that they no longer want to help you with your business.

Make sure you tell your new agent up front what it is that you are looking for. Tell them the problems that you have had accomplishing it. There are agents willing to fight for you!

Please shoot me an e-mail with your goals.

Thanks so much,
0 votes
Linda S. Cef…, Agent, Franklin, WI
Sun Apr 21, 2013
You were most likely given a deadline for the response on the highest and best. Hopefully that didn't pass yet. I would contact that agent's broker asap. If no satisfaction, the next step is to contact your local board.

You didn't mention if you have a contract with this agent. You may end up owing the first agent a commission even if you write with another agent.
0 votes
Carmen & La…, Agent, Orlando, FL
Sun Apr 21, 2013
Hello Jeff,

Having an aggressive and responsive Buyers Agent/Realtor is essential in this fast moving market. If you have not signed a contract with this individual, you do have some options, but you would need to thoroughly understand all of them before cutting loose your current Realtor. Feel free to call us and we would be happy to provide you a more detailed suggestion on how to move forward.
All the best,
0 votes
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