A great buyers' agent is someone who cares. Someone who is prepared for the buyer at all times. Most importantly, in my opinion, it is someone who actually listens. Someone who hears what the buyer is saying (and, not saying). It is one thing to talk with a buyer on the phone, or even in person the first time, and another to actually view the first few homes with the buyer. You learn quite a bit from what the buyer says...or doesn't say...and you need to be able to ask the right questions in order to get the answers. The buyers' agent needs to know what questions to ask. A great buyers' agent is educating the buyer at all times. If it is a first-time buyer, you are beginning at square one, so to speak. You must make sure they are comfortable in the process. Nerves play a big role in buying, especially first-timers. It is, after all, a person's largest financial transaction, and as such, deserves respect. I always make sure to say that "...buying a new home should be FUN! If it's not....something's not right!" It's an exciting time, buying a house, whether it is the first home or the last home....it's an adventure! This is not to say that it's not a serious endeavor but rather, that while you are seriously considering the options, you should be excited, and having fun. Education is a crucial factor for a good buyers' agent. Educating the buyer happens in many different ways: while in the house, explaining things like Point-of-Sale, repairs, contractors, what to look for.....it's also about explaining the loan process, the transaction process, and how to negotiate, how to make a good offer, etc. A good buyers' agent represents the buyer, and makes sure that they are comfortable throughout the entire process, right up to closing, title transfer, and possession of the home. It is also about following the buyer after title transfers....keeping in touch, making sure everything is good, that they have what they want/need, and as time goes on, making sure they are taken care of. It is making sure they understand their home warranty, and that you have lists of contractors for any need, should they need one. The buyer becomes your "lifelong" acquaintance. Caring, listening, educating, and being there are all important.