Asked by Ray, Los Angeles, CA • Sun Nov 23, 2008
I have purchased a new construction townhouse and AT&T came out to install phone service, only to discover the builder had only wired the building for Time Warner (cable company) connections. In other words, the phone jacks and cable outlets in my unit are prewired to tap into TW's conduits. The builder insists TW provides the local cable and phone service and that was the proper company to have connections for and that if I choose an alternate carrier like AT&T, that is my responsibility. Of course, anyone living in Hollywood, CA knows that AT&T is actually the phone monopoly and that TW only provides cable broadband phone service at a far higher cost for basic service ($39 monthly vs $5.83 for AT&T). AT&T proposed that the only solution was to run an external wire dangled over the roof into the unit. The builder is telling me that the HOA rules prohibit that. Am I stuck or does the builder have to fix this since he was mistakenly informed who the phone company was for the area?
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