Is my agent ruining my deals? On my last two home bids, I think my agent has actually gummed up the works

Asked by Janel, Honolulu, HI Sun Feb 22, 2009

rather than facilitated the deal.

After putting in a bid on one home, my agent took 12 hours to notify me of a counter offer. She got it a 9 a.m., but didn't notify me until 9:45 p.m. via email. As a result, I didn't actually learn of it until the next morning, giving me only a few minutes before work to review the counter and decide how to proceed.

On the second bid, there were multiple offers and we were given only a couple of hours to submit our best offer, but our agent didn't see the fax until it was too late so we never got to respond.

It seems to me that when an agent knows there is an offer on the table, s/he needs to be more vigilant about checking for a response, no?

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Paul Folmsbee, Agent, Cary, NC
Sun Feb 22, 2009
As Lynn points out, rapid communication is the key when there is an Offer on the table. A buyer’s agent should give the listing agent his/her cell number, in addition to a FAX number and/or E-mail address; and should ask that a call be made to alert him/her to any responses.

Ideally, a buyer’s agent will have E-Mail on his/her cell phone. Also beneficial is an E-FAX number which sends a text message whenever a FAX is deposited into the system.

Of course, the listing agent sometimes is at fault by not following instructions, or by sending a FAX outside normal office hours. (A conventional FAX machine is plugged into the wall outlet in an office or home, and one must be physically present to see if there is a message—not to mention actually READING it!

You certainly will wish to speak with your agent about the previous two cases, to determine what went wrong. Explore possible solutions. Your agent may be new to “smart phones”, and may have communication capabilities that he/she is not aware of. Remember, even basic cell phones have voice mail, as well as the ability to receive text messages. There is little excuse, these days, for an agent’s “not getting the word” about a response or multiple offer situation.

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Dallas Texas, Agent, Dallas, TN
Sun Feb 22, 2009
I many instances we may receive a counter offer however it needs to be reviewed WITHOUT 10,000 distractions. Many instances there can be hidden facts OUR buyers base their decision on our comments OR how to counter offer.

Few hour resubmit a counter offer way off base usually there is approx. 24 hours - or + resubmit a counter offer.

Perhaps your agent needs updated technology we are aware of all communications minute we receive info.

Dallas Real Estate Agent and Loan Officer– Lynn A. Crosby
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