I am sorry to hear that, communication is very important, I would suggest to contact your agent, and consult with them, let your agent know that you want to communicate on a regular basis, let them know your expectations of them, unfortunately you have to remind them how to do there job. If I could ever assist you please feel free to contact me at anytime. I do wish the best!
Keller Williams GCNE
Direct/IFax #440 299-5260