I have a short sale with Chase that I've been working on since February. We finally were assigned a negotiator about a month and a half ago. Apparently they have a very small short sale department. The negotiator called with a counter 2 weeks ago. In the mean time some issues came up with the property's condition. When I called the buyer's agent with the banks counter information I disclosed the newly discovered issues with the home. The buyer's agent submitted a counter offer to the bank's counter. The counter was lower than what the bank wanted. It was verbally declined. The property was returned to active status. We received another offer. I called our negotiator to let him know we had another offer. He told me that unless we had a cash offer we were in for more delays. According to the negotiator, all Chase short sale files are going to be sent to a company in Texas at the end of the month. The file will then need to be reassigned to a new negotiator which could take more than 30 days. You may want to have your agent call the sellers agent to find out if their file is going to Texas. Anyway you look at it, short sales take a long time. A negotiator could have as many as 500 files to deal with at any given time. Banks do not have the staff to deal with all the short sale request they receive. According to my Chase short sale negotiator, a lot of banks are sending files to other servicers for processing. Hopefully, once that transition is complete, we will see more timely short sale approvals. In the mean time, short sales processing seems to be slower than ever. Patience is required. You really need to believe that "good things come to those who wait." Good luck.