Spooky 01 here. It's a long story, but these are our two main issues:
1) Our Realtor misled us into thinking we were closing (and therefore moving) on the home we were selling and the home we were moving into on May 17. He didn't intentionally mislead us; he just didn't read (or perhaps read but didn't understand) the short-sale addendum. That meant we had to sell our house but didn't have anywhere to go. The person who was going to move into our home also thought she was moving in May 17 as well. We had packed up our whole house, forwarded our mail, took two weeks off of work, arranged for babysitting and hired movers, which all came to a crashing halt when, wondering why we hadn't gotten confirmation from the closing firm, called the listing agent and found out that we were never supposed to close on May 17; it was just a deadline from the bank. The bank still hasn't made a decision and won't until at least August, so we had to cancel that contract. It's been a nightmare. I have emails to prove that he really believed we were closing on both properties on May 17. We are not blaming him for the short sale delay, only that we didn't know anything about it and, apparently, he never thought to ask. I don't believe he had ever handled a short sale before, although he said he had.
2) We agreed to give him a second chance and have him put in an offer on a building lot that I found (he never found us any properties; I found the one above as well) first thing in the morning. For some reason no one can fathom, he completely disappeared that day, not answering emails, phone calls or text messages. By the time he re-emerged at 6:30 p.m., the property had sold 3 hours earlier. He said he had left a message with the listing agent in the morning, but a call to the listing agent quickly ascertained that he had called only at 6 p.m. and that, had he called in the morning as he agreed to do, we would have had a chance to put in an offer.
These are just the two biggest things, but there are plenty more on his trail of destruction. He has also called us "selfish" and our remarks "cruddy," which we find unprofessional. We don't think he's malicious, just thoughtless and haphazard, which are two not-very-good qualities for a Realtor.
We believe the contract is null and void as a result of his failure to look after our best interests, but I guess this certain firm is desperate for business; the broker refused to release us from the contract and threatened to "sue" us for any lost commission should we buy with another Realtor. According to our contract, they can take us to arbitration, but is it worth it for something like $2K or $3K when I've had to file public complaints about them? Any other insights would be much appreciated. Thank you to everyone for your input.