There is no excuse for not getting back to the client. However, it could have happened for many reasons - like the property is under contract or sold, but still showing as active in Trulia. Or, the property is getting under contract right now - so you are late...Or, this is a foreclosure - REO agents VERY rarely call back....or the agent is sick...Why guess?
Instead, pick the agent here (Find a Pro tool on Trulia.com) or amongst agents who did respond to you...and enjoy working with a professional. Feel free to call me for a personal consulation at 305-904-2355.
Hope this helps,
CDPE - Certified Distressed Property Expert
Beachfront Realty, Inc.